solenttrapshopReviews of kmwhisper.com

My return emails were very slow ! An my directions were very limited 😞

order and delivery confusion

3/24/2023 UPDATE: I have received everything i ordered finally. Shipping takes some time but it arrives. Communication is still a 2 out of 5. I would order from them again. Out of 3 purchases 2 were absolutely horrible. I ordered a 1.75 cap and was sent a 1.45. The other purchase was a 1.25 that was my fault. I asked for a refund/return and NEVER HEAERD BACK

I told Kyle if he refunded me i would revise my feedback. So here it is. After leaving feedback i was contacted and refunded 80% Products are as described. it is the communication that i had a problem with. But in the end the seller does what he says.

you sent the wrong size booster or it looks on the picture the end cap to screw the booster to the solvent trap is missing ???

Shipping took forever. I was told my order was shipped via USPS, when really, it was shipped via DHL e-commerce (the worst shipping service available). When it finally arrived (over two weeks after I ordered), not everything I ordered was in the package. I've been waiting three days for a response regarding the missing item, but have heard nothing. I doubt I'll order from KM Whisper again, nor would I recommend others order from them. Update 12/17/21: the company is now sending the missing part. I’ll update again when it arrives. Update: 12/28/21: the jig arrived on 12/24, just in time for Christmas. The jig is okay, nice and solid, but no bushing in the drilling hole to protect the jig from slips of the drill bit. Overall, the product seems to be well-made. The tube has some slight marring, but for the price, I'd say it was a reasonable purchase. The company could still do a bit better with their communications. I'm thinking that this is a Chinese company (though the website seems to indicate it is based in the UK). I'll give them credit for making this right and increase my rating from 1 star to 3.

Only complaint I have so far is I haven't received my order yet. Long shipping times.