KloudStepReviews of kloudstep.com

Response from KloudStepOct 28, 2023

Hi Alba, Our sport insoles are designed to be trimmed for a personalized fit. We recommend using your current shoe insoles as a reference when trimming them. Additionally, we have compiled a video tutorial to guide you through the trimming and usage process, which can be found at the link below: https://kloudstep.com/pages/instructions If you encounter any issues or if the trimming doesn’t provide a comfortable fit, please reach out to us at [email protected] and we will arrange a hassle-free return for you. Warm regards, Kloudstep Team

Response from KloudStepJul 14, 2023

Hi Scott, We sincerely apologize for the inconvenience you faced regarding the size of the product you received. Upon reviewing your order details, we noticed that a smaller size was selected during your purchase. We are happy to inform you that, as your order is still covered under our 30-day guarantee, we have dispatched a new pair of insoles in size 11 to your address, completely free of charge. You should receive a confirmation email from us shortly with all the necessary information. We trust that this solution meets your needs and that you'll enjoy the comfort of your new insoles. Your understanding and patience are greatly appreciated, and we stand ready to assist further if needed. Best Regards, KloudStep team