Павел Н.
Working with the Stape since December…
Working with the Stape since December 2025. The experience wasn’t bug free, but nothing way too critical. The worst problem was a delay of the withdrawal transfer, due to the malfunction of automatic script failure to fill proper intermediary bank, but the transfer finally made it’s way to me once resent properly. The culprit was on Stape side, never got an apology. Support is pretty responsive, yet not 24/7 available (maybe that’ll happen as they grow). The communication culture is way too unofficial and Slavic-style. I am Slavic myself, while it’s not a big deal for me, it might sound too rude to customers who got used to western type of support communication language: apologies when problems happened, detailed explanations, proactive solutions - that’s what I haven’t experienced yet with Stape. Overall, it’s an ok service, which works, but still goes through the growth pains. A considerable trade off for ease of use/quality/availability/costs at this moment when it comes to international work for hire operations.
Response from KleosMay 6, 2026
Hello Pavel, Thank you for taking the time to share such detailed and honest feedback about your experience with Stape. We reviewed it carefully with the team, and I wanted to respond personally. First of all, I am sorry for the issue with your first withdrawal transfer. After reviewing the case internally, we confirmed that the initial problem was caused on our side. While the resent transfer was processed correctly, it was unfortunately further delayed by the holiday period. I understand how frustrating that experience must have been, especially when reliability and clarity are so important in financial operations. I also want to thank you for your comments about our communication style. We take that seriously. Your feedback helped us reflect not only on the operational issue itself, but also on how we communicate when something goes wrong. We should be clearer, more proactive, and more thoughtful in how we explain issues, take ownership, and support customers through resolution. Please know that your feedback has been discussed with the team and will help shape concrete improvements in both our processes and our customer communication standards. We truly value you taking the time to point these things out. Thank you again for your honesty and for continuing to work with Stape. We appreciate it, and we will do better.