Alexey
If something happens with your wire
If something happens with your wire, you will be waiting for hours to get a reply from the Customer Service. On average, something like 9 hours. Also, do not expect any form of help apart from "We do not know where is your money, let's hope for the best". Awful
Response from KleosSep 18, 2026
Thank you for your feedback, and we're genuinely sorry your experience felt stressful — we understand how worrying it is when a wire transfer doesn't arrive as expected. That said, we'd like to add some context. SWIFT transfers involve multiple intermediary banks, and tracing a payment typically takes anywhere from several hours to several business days — this part of the process is unfortunately outside any single provider's control. In your case, our team located and resolved the issue within approximately 9 hours, even though the transfer required an additional information request from the correspondent bank, which normally extends processing time significantly. We're sorry the initial response didn't feel reassuring enough, and we'll take your comments on board to communicate more clearly about timelines and next steps while a trace is in progress. If there's anything still unresolved, please reach out to us directly — we'd be happy to help.