Jason T.
Ghosted, bad customer service when trying to get help from KKS.
I was looking to get CarPlay in my McLaren 720S. I found kks and was about to buy a module. They were very responsive in my inquiries about buying one. A friend bought two and ended up only needing one so he sold me the other module. I went ahead and had a shop install it in my 720S. It worked fine going into the CarPlay mode but when changing back to the factory screen they would get a black/blank screen. It was traced back to having a bad LVDS cable which connects the CarPlay module to the factory module. Both me and the stereo reached out to KKS about getting a replacement cable but neither one of us ever heard back from them after weeks. We when offered to BUY a replacement LVDS cable but still no response. Their customer service is absolutely dismal and I would warn anyone to stay far away from them especially since they won’t help you after you buy from them. I sent you guys a message from my email address, Please send me a response to that email. I'm not exactly sure why you guys haven't been getting any of my messages through multiple mediums. I sent another one an hour ago through your website.. This site won't let me leave my email address on here so just look for one from my name. (Edited) Since then, KKS has responded and had a new LVDS cable sent out as promised and this finally solved the blank screen issue and is worked as expected. They also made sure that my 1 year warranty coverage started from that point on so I'm happy with the end outcome.
Response from KKS-SUPERCARAug 25, 2026
Thank you for your feedback. We would like to provide an update and clarify the final outcome. The KKS CarPlay kit was originally supplied by us, although the reviewer purchased it from another owner rather than directly from KKS Supercar. Once the issue was brought to our attention, we continued to provide technical support and troubleshooting assistance. We also supplied a replacement LVDS cable free of charge and covered the DHL Express shipping cost ourselves. The replacement cable has now been installed, and the reviewer confirmed that the system is working correctly. Although this was not a direct purchase from us, we also extended additional goodwill support, including a 1-year limited warranty on the KKS module from the date the issue was resolved. We are pleased that the issue has now been successfully resolved and appreciate the opportunity to support the customer. KKS Supercar

