KittenyReviews of kitteny.com

2nd review of this brand… it’s been about half a year since my last one and I’m still obsessed with absolutely everything about Kitteny. The pawprints..the feminine style..the way it fits me..the compliments i get when I’m wearing Kitteny are like no other I really feel like a princess. Only thing I could ask from the brand is DARK PURPLE please. They released a lilac collection and I’d die wearing my skirt set!! Kitteny if you see this please.. think about it. Dark purple.

Absolutely loved the dresses! One did not fit, and the exchange process was simple. Both dresses arrived quickly, are exactly as described, and impeccable quality. I’ll be buying more from Kitteny soon.

My package was delivered to the wrong address by USPS and I communicated with the Kitteny team to solve the issue, as the issue was not on their end, but the delivery courier's end. They were very understanding and provided explanations why the investigation process was lengthy. Katarina and Vema were very helpful and were able to order me a replacement after filing an insurance claim for me. I felt truly valued as a customer, and will be recommending the store to everyone!

Ordered twice from them. Both times got canceled because they were out of stock even though it was available on their website. The first time, they send out an email saying that the box was labeled wrong and send me an invoice to get it which I did. The shoes were real leather quality but unfortunately cheaply made designs, they used velcro instead of buckles, and because of that the shoes constantly fall off and won’t stay on. The flower accent fell off after one wears. Also, it was on sales so I can’t return which is fine, I can get these fixed and replaced with buckles at the cobbler but considering that the shoes were almost $100, I felt like the wearability of the design should’ve been better. The second time I ordered from them, the order got canceled again. I’m so confused? Is it in stock or not? I appreciate that they used quality materials but they should also test the wearability of their products. The shipping were good, their customer service are great. This is just unfortunate on their product designs. I will still continue to support them in the future. I hope they take these factors in account and fix them. EDIT: they reached out and offered to fix the issue by giving me the option for a store credit or replacement.

Unfortunately my package got lost by UPS. Kitteny looked into it, refunded me within a day when they found out about it too, which I appreciate a lot. It’s not their fault at all for me not receiving my order in the slightest as they did send them out the next day after ordering them. They kept in contact with me the whole time just to keep me updated, so I know they are a wonderful business with amazing ethics and care for their customers too 🩷

I bought a pair of the pink Jeanne shoes in a size 8. The descriptions recommends sizing down if you’re between sizes in order to wear socks with it, but 8 is my regular size. When I received the shoes, there was 1.5 centimeters of space between my heel and the back of the shoe. Stuffing my toe, adding an insole, and adding a heel grip all didn’t work to keep it on my foot. Socks certainly didn’t help. No returns since I bought it on sale. They were adorable, but had a couple of other issues and I left a two star review saying that other customers should size down no matter what, not just if they’re between sizes. The size chart was inaccurate. As of writing this review, however, this is not available on the shoe listing on their website. This, the lack of anything below 3 stars on all of their other items, and the other Trustpilot review all lend me to believe they that carefully monitor and delete negative feedback from their website. EDIT: The owner graciously offered a refund after I reached out. The reviews on their site are run through a third party service. Best of luck to the Kitteny team.

I recently purchased a dress. I received the dress with a small defect and a sizing issue. After bringing it up they quickly resolved the issue with kindness. Otherwise though, the stitching and fabric quality seem very good, and the small details on each piece are super cute. The product pictures and reviews for many products are clearly specified and shown. Which I really enjoy. So, I believe as long as you fully read the description of the product you are buying, you will be very happy about your purchase.

I don’t like leaving bad reviews but I had a beyond bad customer service after I thought I had found my new favorite brand. I paid 148 plus tax for the pink cherise shoes. I was so excited to receive them cause I’m obsessed with the roses and rosettes right now, I was waiting to try them on to make sure they fit right to order the ones in red along with some dresses but when they finally got here, one of the shoes had extremely wrinkled heel and base, it looks super bad, like there was something wrong with quality control, don't tell me its cause its a leather shoe cause I have a lot of handmade leather shoes and they don't look like that, even the heels of used cherise shoes on sale on Poshmark look better than the new one I received (I would have received a nicer better condition pair if I had ordered the used ones on poshmark)… so I emailed twice and provided pictures in both emails and I didn't even get a response, not even a sorry you cant exchange, nothing, zero response after a week of emailing twice. For this reason you lost a new customer that was about to put a second order of +500 dollars.. I’ll continue to take my money to revolve or for love and lemons better, websites and customer service I can actually trust, thanks Edit: they emailed me right away after seeing my review and offered me to return them without the box and tag cause I already thew them out after a week, all for a full refund. I re-ordered the shoes with my credit card before getting the refund cause I don't want them to sold out, I’ll for sure order the red ones and other stuff if pink come in good condition, thanks a lot!