awful quality! i bought a shirt from them a few months back and returned it. i wasn't able to get my money back because they said there were deodorant marks on my shirt when i don't even wear deodorant in the first place as someone with no bo. i used the gift card to get a dress but the dress was awful quality too! it was so itchy and thin and flared out in this unappealing way. i'm sure they must delete bad reviews because if i saw a single review before buying i would have never bought here.
Response from KittenyJul 7, 2025
Hi Enya, our return policy is very clear that we only accept items that are returned in the original condition. We send pictures of any damaged returned items that we receive and give the option of store credit or having the item sent back to you. As for quality, we use 100% cotton instead of cheaper synthetic fabrics. Cotton shouldn't be itchy. We do use a nice floaty cotton so it can be thin but we always fully line it if so.
VI
Violet
DO NOT BUY FROM KITTENY
DO NOT BUY FROM KITTENY. I ordered from kitteny about a year ago and was so so so disappointed by what I received. I had had my eye on one of their dresses for months and was so excited to purchase one for my high school graduation. Unfortunately when it arrived I realized it was completely unwearable, not only do their sizes run incredibly small but their quality is TERRIBLE. The cups in the dress were completely warped and bent and only looked worse when the dress was put on, making my bust look strange and pointy and even fold inward. I tried for hours to iron them out into something that was wearable but had to give up. After all this I wrote a bad review on their site to warn other people and within a couple of weeks my review was deleted.
Response from KittenyApr 9, 2025
Hi Violet, I'm sorry that you had a bad experience. We put a lot of sizing info on the site - the model measurements/what size they are wearing, specific fit recommendations for each item, and the size chart that we fit to (which is pretty standard). Each item has several photos (usually on multiple sizes) and we never pin or alter garments for photos in any way. Most styles have a video online as well. What you see is what you get.
Our quality is quite good, we're not fast fashion and take a lot of care with our designs and the materials. Our underwires are good quality and have caps (to prevent poking through) as well as casing (makes them more comfortable).
It's also very easy to return items, we have a 30 day return policy and we stand by our product if there are any defects. We always respond to any emails or DMs to resolve issues.
MO
Monroe
dishonest practices
clothes are cheaply made and they delete all reviews that mention the poor quality of the clothing
Response from KittenyDec 23, 2024
Hi! We take a lot of pride in the quality of our clothing, as well as using all natural fabrics and paying workers fairly. Most of our customers are very happy with our quality and it's often mentioned!
DA
Datura
Clothes are cute but the company isn’t…
Clothes are cute but the company isn’t the best to deal with it there are any issues with shipping or you need a refund. It has been a nightmare to be honest.
There was an issue with shipping and I thought the package was lost. I contacted kitteny about it and they basically told me I’m outta luck because I didn’t purchase the extra package protection. They advertise free shipping yet it’s a little disingenuous as it is not truly free when you must purchase package protection so you don’t lose hundreds of dollars in the mail. I have also never had this happen to me ever living at this address so basically if the company messes up and the package doesn’t arrive you are still outta luck.
The clothes were okay. A little pricey for the quality of fabric and what they are but it’s a small business so I am willing to pay the premium. Be wary that they fit tighter than the stated size chart on the website. Maybe it was my bad experience with customer service that soured my opinion on the clothes themselves. I don’t know. But I wanted a refund.
It took almost a month for me to even see a refund notification. I didn’t get refunded the full amount even after accounting for the shipping return label fee. Nowhere in their return policy does it state a reason someone would get less than the full amount. (The clothes were still brand new. I tried them on once. Surely simply trying them on very carefully isn’t enough for them to be less than new? Maybe for kitteny it is.) Nowhere in the return notification does it say WHY I got less than the full amount refunded. Very shady.
I was thinking of reordering for a different size but this has been a nightmare and I am done with this company.
Response from KittenySep 19, 2023
Hi! Just seeing this - you emailed us worried that you had the wrong zip code on your order. USPS already had it, so we couldn't change anything. USPS said there was a forward on your address, so we filed a claim but they said that the received needed to, which I let you know. I also let you know that if it was returned to sender that we would send it back out, for free. Our shipping is free, and we cover lost packages with a claim.
Anyways, you did receive your package, and then you returned it and we refunded you. We charge $6 for return labels (they cost us about $8-15).
There was a mistake on our part where there was a promotional gift ($12) that affected the amount of the refund, but we quickly fixed that and you were refunded for everything! We aren't trying to cheat anyone, it was just a little weird issue from a free promotional item.
Quality-wise, we are ethically made and use all natural fabrics.
