Grace
I purchased a Danish Dough Spoon from…dh
I purchased a Danish Dough Spoon from Kitchen Soufflé on December 21,2020 and now it is February 1, 2021 and I still haven’t received it. I sent them 9 emails and their few responses are “it’s in transit”. This product has been bought and paid for and still no delivery! I asked for a refund many times and/or replacement - no response. Kitchen Soufflé is A SCAM!! DO NOT PURCHASE ANYTHING FROM THIS COMPANY - THEY DON’T DELIVER!! They take your money and run!! I also reported them to the Better Business Bureau. The. BBB stated they would get in touch with Kitchen Soufflé to let them know about my purchase that never arrived. Still no response. Buyer Beware!!! Fake company- they are a SCAM!! My Order # is: 126624 ordered on December 21,2020. You should already have my email address - I emailed you 9 times remember? By the way, guess what? I finally received it TODAY, February 3, 2021. It only took a month and a half. I still will never purchase any other products from this company - too aggravating and not worth it.
Response from kitchensouffle.comFeb 4, 2021
Hello Grace, we apologize for the delay in the arrival of your order. We did not scam you, your package was just delayed. May we know your email address or order number? We will make sure to look for options regarding your complaint. We look forward to hearing from you soon. Thank you for your patience.