KirobrandsReviews of kirobrands.com

I am reporting this product because it is not as described in any way. These so-called “AI dogs” are extremely cheap, poorly made, and do absolutely nothing except bark nonstop the moment batteries are inserted. None of the features that were advertised are present or functional. When I attempted to return the product, I was informed that it must be shipped back to China, which is why the return cost is $61, while the product itself only cost $70. It is completely unreasonable and not worth it to spend almost the same amount of money just to return a defective and falsely advertised product. Doing so would only result in losing even more money. I am leaving a very negative review to warn other consumers. This product is misleading and feels like false advertising, and the return process makes it nearly impossible for customers to get their money back. Buyers should be aware before purchasing so they do not fall into the same situation. Products like this should not be allowed to be sold in the United States under misleading descriptions. I feel taken advantage of and extremely dissatisfied with both the product and the return policy.

BEWARE!!! Do not give them access to your PayPal account or credit card. They will charge you for stuff you didn’t order and repeat monthly,I had to contact Pay Pal to stop them accessing my account. It’s a racket by the time you catch up with them they have sucked $100 out of you for a $9 dog or some other cheap garbage that isn’t what they say it is or does!

Got scammed by $50 from my card. Never opened the site before

I never heard of them nor did I order from them. My bank is pursuing fraudulent charges on my card for 2 items totaling $ 75.

Bought a set of iTagPRO remote responding chips, advertised as GPS capable 38 days ago. On checkout via a desk top Computer, company offered another order of triple (3X) the quantity I only desired but with a further per item "discounted" price and charged both to my Visa Card but had to respond within sixty (60) second on my mobile phone, which unfortunately was in another room of the house and could not be acted on. The company offers a variety of so called support phone numbers only one (1) was connecting but obviously AI staffed. Every contact offered service help as soon as an agent would be free. During every try the phone call was terminated after precisely 10 Min. 20 seconds and the request to send an e-mail. Company cites a number of Head offices from Vilnius, Latvia to Danbury, CT the last one of which actually is an employment agency.!!! Also it appears that Google somehow shields the company from negative reviews, since I was repeatedly denied log-ins to Trust Pilot citing too many log-in attempts. Trying to solve my dispute via my Visa Card issuer.

If I could give Kiro Brands a negative 5 stars, I would do so. I ordered a product from Kiro brands and it was not as advertised. Them they, without my knowledge, signed me up for some monthly subscription service. I had to file a dispute with Pay Pal to stop the auto pay. Please DO NOT involve yourself with this company.

One of the most disreputable companies I've ever dealt with. Product did not work. Requested RMA. Was told to send pics of product as packaged / received. Sent. They acknowledged pic receipt & told me had to return to China. Shipping cost $30+ and they would charge $21 return fee to process. Told them I would do negative reviews because this policy not mentioned in ad. They said keep product & they would do full refund in 5-7 days. That was 12/22/25.Still no refund. They have become unresponsive. Referred to Cc company to charge back. Awaiting chargeback credit.

Do not deal with this company unless you thrive on disappointment. I purchased a cane from them based on an Instagram ad. It arrived in good time and well packaged,but without any instructions for use or adjustments. As it was set for a user much taller than me, I attempted to shorten it in a way consistent with most canes, but it became stuck at an even taller setting. I contacted customer service asking for manufacturer's instruction. Instead they replied in an email with instructions that were clearly not applicable to this cane. When I told them that and sent pictures of the cane, they just offered me a return at my own expense. Unwilling to throw more money at this relatively expensive product, I declined. Will donate to Goodwill and hope a much taller person or someone more mechanically inclined will benefit from it's use. Will not be buying from Kirobrands again!