100% Women-owned and operated Handcraft Gallery and Gift Store, since 1997. Now located at 18 West Broad Street Richmond, VA 23220!
Quirks Handcrafted Goods & Unique Gifts (kinksandquirks.com) has 383 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.
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Maxine K.
I am still awaiting word on when I am going to receive a credit for the damaged item I received. I have sent pictures of the item, but have received no response since then. I do not want a replacement Maxine kovitz
Peter R.
Horrible you took my money $ 90.88 never sent my goods either send me a refund or the two items I ordered. Peter Rohde. 410-382-5974
Response from Quirks Handcrafted Goods & Unique GiftsAug 10, 2022
Karen/Peter, this order was for Valentine's day items that were on PRE-ORDER. You acknowledged this before checking out by clicking 'yes' to the following statement: "I acknowledge that My Cup of Tea by Lori Mitchell is a preorder and will ship at a later date. If you have questions, don't hesitate to reach out or refer to the page below for more information." Per your request, we have canceled and refunded this order. You have another order with a pre-order in it for LM "Birdie" that will not be released until January. If you want to cancel this order, please email us at [email protected]. It's disappointing that you chose to write a negative review instead of contacting us directly.
Deatra A.
Have not received order.
Angela H.
Really poor experience, I placed an order of a couple hundreds dollars, the items were intended as gifts for a Halloween lover who collects a specific folk artists designs, I assumed as the items were in stock on the website to purchase - that they were available to ship, nowhere on the page did it state that the items were not available to ship at present, a couple weeks went by and I emailed to ask what was happening, to be told they didn’t have a few of the items to ship, very disappointed I wasn’t told this sooner so I could have been refunded sooner and went elsewhere to try and find the items by the date required for the birthday. I was then told they were expected to ship by the end of a certain week, that came and gone with no communication, I had to ask again to be told they still didn’t have the stock. In the end after many weeks I asked for a refund, my payment to the company was instant, I was refunded by e-echeque (not instant) so that was more time waiting. I now don’t have the items I intended to give as birthday gifts and it was too late for me to try and source elsewhere. Communication was very poor and I find it really misleading to advertise items for sale when you don’t have the stock, atleast be transparent and state that they are pre-order and there’s no delivery date in sight so people buying as gifts don't end up in this situation. They were NOT marked as pre-order when I purchased, there’s was absolutely nothing on the page to suggest such or on the title heading of the items, I even went back and looked and my friend also looked as we were wondering why it was taking so long to ship. I also paid for shipping, I didn’t choose the free shipping option.
Response from Quirks Handcrafted Goods & Unique GiftsSep 4, 2021
Inventory availability is a challenge for all retailers right now and will continue to be that way for the unforeseeable future. However, several of the items that you purchased WERE clearly marked as pre-order with an estimated ship date of 8/31. We couldn't divide your order and offer free international shipping. We refunded you immediately via paypal, which was the method which was used for payment. It must have processed differently because you were an international customer.
