King Will RingsWelcome to King Will official website - one of the most popular brand of men's wedding bands in the US. Free shipping, free exchange, free return and life time warranty.
King Will Rings (kingwill.com) has 283 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Jewelry & Watches · Austin, Texas
Excellent
Jewelry & Watches · Dallas, Texas
Excellent
Jewelry & Watches · houston, Texas
Excellent
Jewelry & Watches · Kerrville, Texas
Excellent
Showing 23 reviews with 1 star · Clear filters
Jim S.
I have been trying to get ahold of someone for over a week now because my wife ordered me a ring I haven't seen a ring and I haven't heard from anyone. Unfortunately the original ring that she had ordered they didn't have in my size so she reordered something else and still hasn't heard anything and or received anything from the mail I tried emailing them three times setting them Facebook messages and I haven't heard anything.
Claire
The rings were great, good quality, quick shipping, exactly what we were looking for. Unfortunately, when we emailed about exchanging the rings for smaller sizes we received no response! I am actually rating the rings so low just in the hopes that the company will finally contact us so we can exchange our rings for the correct size.
Response from King Will RingsJul 22, 2019
Hi Claire Robbins, Thanks for letting us know your experience, we sincerely sorry for any unhappy experience caused, and we checked at our end, our staff replied to your email immediately, but it seems that you could not receive our email, or, you may check your email spam. And, our staff has contacted you again regarding this issue, please check it, or you can contact our Facebook, we can solve the problem. Please be assured that we value our customer's shopping and after-sale experience and will stand behind our product and provide you the best solution. Hope this helps and thanks for your support! King Will
Lecia D.
I got the wrong size and I have been trying to exchange (which they claim to do for free once) but it's been 2 weeks and NO ONE had responded to my request. They're quick to take your money but then not quick to help when something is wrong.
Response from King Will RingsJun 15, 2019
Dear Lecia Davis, Thanks for letting us know your problem, but it seems that there's any misunderstanding in this issue, we checked at our end, we received no email or contact from you previously, might there's any system error, or, you can check your email spam, might the emails didn't send out. And, we have arranged our customer service team to get in tough with you for the exchange details, please kindly check your email, Please be assured that we will always be here and stand behind our rings, we can provide free return&exchange for our rings, and will solve the problem at our earliest convenience. Sorry for any confusion caused and thanks for your support! King Will
Jillian
Ring broke within one hour of receiving it. Both my husband and I have tried to contact customer service to get return instructions and have not heard back from anyone.
Response from King Will RingsFeb 27, 2019
Dear Jillian, we are so sorry about this but we double check inbox, we did not find a letter, perhaps because the mail did not pass. We'll contact you asap and give you the best solution, please pay attention to check your mailbox. Besides, this is the first time we meet issue like this and we have reported the problem to relevant departments.
Michaela T.
I ordered a ring and got the wrong item. I requested a replacement and received the same exact incorrect item. When trying to contact the vendor, their site wouldn’t allow me to submit my claim. Terrible experience this go around which is sad because the two rings I bought before were great. - Update: I was in contact with their customer service team who sent me another replacement ring. And AGAIN I RECEIVED THE SAME EXACT WRONG ITEM. They didn’t even contact the warehouse to make sure the correct item was sent to me even AFTER communicating with me! Terrible. I will not be using this company again
James N.
The size was wrongly sent.
Nicole
No customer service contact. Ridiculous. The ring was the wrong size so we’re out $50 because there’s no way to reach anyone. No wonder if day free exchange BECAUSE YOU CANT GET AHOLD OF ANYONE. Do not recommend at all.
Cheri R.
I bought this ring a week before our ceremony, it did not arrive!! I was kind the first time, they stated they'd refund my $5 shipping fee for 2 day shipping except whoops.... it wasnt shipped out of warehouse on time. So I was told it would be here by 6/20! Perfect as we rescheduled ceremony for 6/23..... 6/20 NO RING!! I got a "so sorry would you like me to talk to the warehouse and see when it may arrive"???? SERIOUSLY??? What choice do I have. Never ever will i order from here again