KingSizeReviews of kingsizedirect.com

Buyers Beware! The company is Horrific. I ordered two pairs of shoes that showed in stock, after which I receive an email that one pair may ship sometime in March,are you Kidding me!? I immediately cancel the order Requesting to cancel such & credit me. I receive NO reply. What Reputable Company does that? Behold I receive my order January 27th and one pair was just thrown in the box lose & the other pair right shoe is Bigger than the other. The one thing they're good at sending me emails two to three times a day. To be blunt,this Co. SUCKS & will Never make a Purchase nor Ever recommend! You got me once & in my book that's once to many. They don't give two Shits about the consumer. Big Fat Zero Company.....

We bought 2 robes, and they both ripped within 1 week. This is a trash-quality clothing store. This is the type of clothing store where you lose money by buying low-quality cloth. buy at your own risk

I will never order from King Size again. I placed an order and emailed and called customer service to cancel the order within hours of placing it. They contacted me a day later stating that the order was processed and could not be cancelled. HORRIBLE SLOW CUSTOMER SERVICE!!

Order 3 items from website paid for shipping . have to be delivered in 4 days. Now is already 10 days customer service Angela S. said SO SORRY . If you order something and your item is very late don't expect anything accept SO SORRY !!!

Thieves! Ordered 3 pair of pants 36x38. One of the pairs Kingsize sent was 54x36 an obvious Kingsize error. Upon returning the wrong pair Kingsize charged me the shipping fee for the return, the hemming cost for the returned pants, the hemming cost for the replacement pants and the shipping charge to send me the correct pants. Kingsize error cost me nearly 3x the price for the pants. Last order they will get from me.

I placed an order with KingSize on 12/14/25 and was charged $158.36. On 12/18/25, I received an email stating my order had shipped. The email listed DHL as the carrier, but the tracking number provided was actually a USPS tracking number. After investigating, USPS confirmed that the tracking number was created on 12/17/25, but they never received the package from KingSize — only a shipping label was generated. As of 1/13/26, I still had not received my order, and USPS was still waiting on KingSize to tender the shipment. I contacted customer service multiple times. One representative incorrectly told me to contact DHL. Emails to KingSize customer service bounced back as undeliverable, and their website contact form repeatedly errored out, making it nearly impossible to communicate in writing. When I asked for updated tracking or a refund, I was told I had to wait 20 days from the “shipping” date, despite the fact that the package was never given to the carrier. They also refused to provide anything in writing. After exhausting all contact options and receiving no proof the order was ever shipped, I had to dispute the charge with my bank, which refunded me for merchandise not received. Incorrect shipping information, poor communication, and lack of accountability made this a very frustrating experience. I would not recommend ordering from KingSize based on this experience.

Returned 3 items of 3 on 12/18/2025. Today is 01/10/2026. Still waiting for my refund. They told me via chat the items were still in transit. BULLSHIT. I'm done with this company.

As others have said, the clothes are overpriced for the quality. They also engage in scam practices. On every order, they auto enroll you in their "rewards" program. They get the reward and you get the shaft.