KingSizeReviews of kingsizedirect.com

I ordered a shirt, and there was a wrong address, immediately after the placed order, I corrected it and called customer service. I never got the shirt and King Size replied to my email and said that the address in account showed it was delivered, well no shit! And due to that, no refund can be issued. I even went to address & the person does not answer the door. I tried 3x this is very poor,poor customer service! I am out a shirt and fifty bucks! You STUCK King Size!

Bought shoes from these guys ..they were worn for 3 months and fell apart ..worn indoors only ...called them and they wouldn't let me get a replacement or any kind of discount or credit towards any future purchases ...person spoke very broken English..over all terrible customer service..never do buisness with them again

This retailer is horrible at filling orders. I’ve ordered from them twice. The first time it took almost four months to get all of the items I ordered. By the time I e I received long sleeve shirts for winter, it was spring and too warm for my husband to wear them. On my second order, I paid $35 for their “super fast” delivery. Three days later and they haven’t even finished processing the order and now they’ve told me delivery will take 2-3 business days even though their website shows that “super fast” is 1-2 business days. Absolutely the worst website to shop.

I wish I could give zero stars. I placed an order Feb 7; the order did not arrive. After ten days I looked at the "tracking information" and it said the estimated delivery date of Feb 12 was "delayed". There had been some bad weather so I waited until another couple of weeks of snowstorms passed. Then when I went back to the tracking page it said my shipment had been marked "addressee unknown" which is odd because I get packages regularly at this address from their sister brands. On March 4th I called the 24-hour "customer service" line and KingSize told me it wasn't their problem, it was DHL's fault, but DHL might be holding the package for redelivery. Then they gave me a number for USPS. I called USPS and after putting in my DHL tracking number the bot said my package had been returned to sender. I called Kingsize back and then they finally agreed to process my refund, as a CREDIT TO BUY MORE PRODUCTS FROM THEM!!! AAUGH. I wish I had seen all these one-star TrustPilot reviews before I placed an order with them. Do yourself a favor and get whatever you need elsewhere.

Placed an order way back last year that was supposed to come express shipping, all of a sudden it's back ordered, expect it after Thanksgiving, then January, then MARCH... Then after all of that, it's just cancelled because they can't fulfill it, but here's a 25 percent off coupon... Oh... But it's only good for the next 5 days... AFTER STRINGING ME ALONG FOR MONTHS! I express my extreme displeasure only to get an overly long sorry but that's a courtesy coupon bye

I purchased a pair of pants from this business, and they appeared fine upon arrival. However, after only one wear, the stitching along the seam came apart, leaving a hole in the pants. I contacted customer support to request a return or replacement, but was told that because the item had been worn, it was not eligible for return—even though the damage was clearly due to a defect. The agent I spoke with stated there was nothing they could do to assist me. As a result, I was left with a defective product and no resolution. Based on my experience, I would strongly caution others before purchasing from this business, as they do not stand behind the quality of their products or provide meaningful customer support.

I have been trying for 10 hrs to get a tracking number. I am told they are working on an upgrade and we all know this is a lie. They are having major computer problems ,when I ask Ann to speak to she told me there was NO supervisor is not there and when I told her there had to be supervisor there ,then I was told they were not aviliable. Then I was told by Ann that they would call back when the computer are back up. Please I would love to be able to talk with a someone beside a order placer. Thanks Mrs Bill Roe

Would do 0 stars if possible. I have used King sized since I was 16 I'M 28 now will never buy from them again. I Bought tanktops in September and they have been charging me 16.95 for the past 5 months and won't refund it , it's a quote on quote rewards program 🙃 idk what the rewards program is that they charge me 17 $ for nothing in return constantly without telling me .... a disabled autistic ADHD depressed man with crippling anxiety and PTSD.... also I didn't get the free shipping ect they said they sent an email.... they send 7 emails or more a day by the way to you ........