Tony
The Business Practices of KingSize Direct are shady and raise many concerns!
This is a shady company. And to add insult to injury, they are rude, incompetent and nasty. I will explain. They don't care about how their malice and gross negligence to deliver on time affect customers. My poor uncle placed an order. They have a ridiculous 7 - 12 days delivery time frame, which is excessive as is, considering Amazon delivers in 2-6 days at most. This is not the worse. ALSO, they had a message that basically said "Allow extra time for your order to arrive. It may take 2-4 business days before your package starts moving, but You should receive your items in 7 to 12 days". After the maximum delivery period had passed, my uncle tried to call their 800 number to cancel the order as it would be too late for him to receive it. He was placed on hold for hours and no one answered. He sent them a message. 3 days later, no one responded. He sent them another message... and 3 days later someone responded with an impolite tone that basically said "we are busy, you order is not the only one (aka you're not important), you need to wait, and at the end he added an insincere we apologize for any inconvenience." My uncle then called their 800 number and wasted hours to get someone live, and all he had to say was basically "the order is "in process" and cannot be cancelled... that the order has not shipped, no guaranteed delivery date. Just wait". My uncle told him that the order was "in process" since he placed the order. That didn't matter to him. THE WORST PART: After my uncle called, they mysteriously changed the message to "order may arrive after the date listed on your order tracking page". The word "after" was added AFTER the order was placed and after they failed to deliver. Tip for consumers: This company has shady business practices. They don't care about excellence, timely delivery, easy cancellation, easy returns, or customer care.