KingSizeReviews of kingsizedirect.com

In my opinion king size customer service has greatly declined as well as their product quality and service. I recently had a problem with a back ordered product where they took an item I ordered 3 of splot into 3 shippments and charged me shipping 3 times for one one order. I also received nothing but attitude and bad customer service. I tried canceling order a month before shipped it was ignored. I would stay away from this site

I placed an order back around September and found later that it was on back order I received an email in December telling me it was delivered and I never received my order tried placing a second order in December and never received it but some how I received my bill I have contacted them numerous times and have been bounced around to different departments and still have not had this issue resolved the last customer service rep laughed when I told her I was being bounced around I closed my account and still have a bill to pay for things I never received they are the worst and I will no longer support them

My 33 year old son died suddenly & unexpectedly on Sunday morning, 1/30/2022. As part of the funeral prep, on Monday evening we ordered clothing for his viewing/service. Since the funeral home needed by noon on Friday, we paid $41 for their 'SuperFast' delivery. Knowing we needed this clothing to proceed, we scheduled his viewing/service for the following Monday. We called customer service about the shipment status starting Wednesday getting the simple message that it 'should' ship soon. When asked, they couldn't, or wouldn't, tell us if the order had even been picked yet. They also claimed there was no supervisor to speak to about this. On Thursday, when we realized KingSize.com wasn't going to come thru for us, we went thru son's closet carefully (it feels so much like you're snooping thru his personal life), found a shirt that would fit we liked and went out to the local Franks Big & Tall store (a store our son had no doubt shopped at) where they were so very helpful and we purchased a pair of pants and a belt. We met our Friday due date with the funeral home. His SuperFast delivery order? It didn't arrive until the afternoon of his Monday viewing. Needless to say I returned the shipment for a refund although we didn't get the shipment cost back. In case you're listening KingSize.com, look up the order history for Freehold, NJ that ends in 7222.

Don't do business with these people they'll charge you 14.95 a month for discounts you'll never receive

Absolutely horrible customer service!!!!!! I ordered 3 pair of shoes all size 16 and received two !6's a one 13. I returned the 13 and after 4 weeks still have not be credited for the shoe!!!!!! And even though they can see I have returned the shoe they wont give me the credit due!!!!!

Buyer beware I ordered a fleece jacket from kingsize on October 22 2021 got notified it’s been shipped on October 27 haven’t seen it yet and no other updates still showing October 27 update I just spent two hours trying to find out where it’s at then decided to cancel only to be told that after 60 days you can’t cancel or get refund so basically I paid for someone else to get it or for kingsize to resell it again so if you order anything don’t let it get past the 60 day mark or else you will lose your money with no way to get it back

I am a fairly new customer and placed a couple orders to date. The 1st went well with no issues where it was for shoes. The second order is a whole different matter! I ordered shirts, 5 to be exact and one has a quarter sized hole in the left shoulder where the seams of the shoulder and neckline meet. I promptly emailed customer service asking how to proceed because ALL of the return instructions provided on their website are for "Changed mind" or "did not like" and require the consumer to pay for all costs of the return. I do not feel I should be out ANYTHING for an obviously defective piece of merchandise. It is clear the stitching was not done properly as the fabric is NOT torn or damaged in any way, it is just not stitched properly! The response I got was to clarify my issue (already submitted with my original contact to customer service) but I re-sent all of the details. I then received a second response, again asking for the details to which I responded with some disgust that I had already done twice but did again. The third response was again a request for THE EXACT INFO I have now provided FOUR times! At this point, I am pretty upset so I call... and let me tell you... that was a mistake! You reach people that barely speak english, do not understand english, and are virtually impossible to work with because they are completely misunderstanding the issue. WARNING, THIS IS A CRAPPY COMPANY!!!

I have been ordering from King Size catalog since the 1970s. Haven't had any notable problems until recent years. The most recent was a jogging suit and a hoodie. The hoodie was way too big. We filled out the paperwork for an exchange and sent the item back. Of the $47 for the one item that was returned I received $32 back. I called to ask for an explanation and the very rude customer service agent interrupted me multiple times before I even totally explain the problem. I wanted to know why the refund was $15 less than I paid. Understandably, they do not refund shipping, but even though we had requested a reorder for the correct size they charged us a 25% restocking fee and there was no reorder scheduled. There was nothing in the catalog about returns being subject to any, much less such a high, restocking fees. This will be the last order I ever make from King size.