KingSizeReviews of kingsizedirect.com

I ordered 2 cargo shorts and recived an email that they were not available until two months from the date I ordered. I Finally recived them one was the wrong color went to return them for the right color and had to wait another 2 months. I recommend you order from DXL better service, I get the King Size catalog and just through it in the trash.

Worst customer service ever on a Saturday morning as soon as I found out the order was pulled because w Customer Service representative from Kingsize.com cannot be canceled. Nor can they cannot be returned or cancel the order witout going through another company called Happy Returns . Nowhere near yhe comp. policy online states that verbatim , as I went through each line of it on their website[. KINGSIZE.COM ]Their customer service used to be good 10 to 15 years ago but this morning , Dec 3. 2022, was a slap in my face after buying items of clothing after all these years, the rude customer service is absolutely horrendous , they have no idea how to treat customers, now lost another customer 😑.

Horrible customer service that will hang up on you for asking questions they don't feel like answering. Inferior quality clothing. They charged my interest on a balance that I paid off and then charged a bunch of fees on that interest that they magically made appear. I wish there was some sort of regulatory body to complain to that could do something about businesses like this.

I ordered overcoat on Nov 12th, paid $34.98 for express shipping, on 17th still no coat. Called and cancelled the delivery, explaining that I was leaving Fl for the holidays and I would not be home until after Christmas. Customer service apologized and assured me the order would be cancelled and my credit card would be expeditiously credited for the $184.54. No credit found on the 29th, called and got supervisor Jay, who told me the best they could do was credit the $34.98 i had been charged for express shipping. Said I would just have to call back and let them know if the coat was still on my porch in Florida when I arrived home after Christmas. Most upsetting part outside of having to look for a coat while enjoying temps in the teens, is knowing there will be a package on my porch for over a month, letting anyone driving by know I'm not at home!

I’m never gonna order anything from KingSize ever again. I put an order on Nov 6th. It is now November 19 and my order still hasn’t shipped. I paid $22.99 for shipping and KingSize can’t tell me when I would get my order. I told them I wanted to cancel my order and all they would do is give me the run around. Never deal with these people.

This is the worst company I have ever had the displeasure of doing business with. They not only took 3-weeks to ship my order, but they screwed the order up thus I then had to wait on a credit. I felt like I was a hostage. Instead of a pair of pants they shipped a piece of cloth instead. Just a 4ft piece of ugly cloth. At all costs: STAY AWAY FROM KINGSIZE!!

I ordered a 5xl men's jacket and received a women's size 20 skirt and jacket suit. The label on the bag it was packaged in even said the 5xl red plaid jacket. How do you mess that up? The process of filling orders is broken and needs to be reevaluated. So does the return policy. I was told that I would have to send the items back and once they receive the items then I could get my money back and if I wanted to order the jacket I would have to be charged for that item. That is ridiculous and one of the worst customer services experiences I have had in a long time. The person I spoke with was pleasant enough so I am not blaming them, but that policy is awful. I will never order from them again. How does someone slap a sticker on the bag that says one thing when the item in the bag is CLEARLY not the same. Where is the quality control?

I placed an order last Saturday and I have received zero emails/info on my order so I checked on my order(today the following Saturday). It hasn't shipped so I contacted them and they told me the had a warehouse problem, then it was changed to they had too many orders? I told them refund the $25 shipping and were good and I was told no they will not be giving any refunds. I asked why it won't be here in the 7-9 days like the shipping I paid for said and they said they have 20 days, they also tried to tell me it was 7-10 days and when I said I'm looking at their site right now and it says 7-9 they said we'll have to let management know to fix that. Then when I asked if the delay was my fault or their fault they told me I was being belligerent and hung up on me. Horrible company and horrible customer service