KingSizeReviews of kingsizedirect.com

Stay away from this site, they will keep your card number and charged you after few month without your permission. I have to go thru my bank to cancel my card before they charge me more. terrible company.

VERY DISAPOINTED with their compassion towards disabled people! I am legally blind. It is VERY difficult for me to order online. I bought 2 shirts that were on sale for 70% off. When ordering I missed the box that I had to put the code into. I contacted them in regards to this to try to get the discount after I placed the order. After several emails they basically said to bad and charged me full retail on the items. So I wanted to return the m and they only offered me 2/3 of the cost with no explanation. They quit communicating with me. Jeff Ariss

This company offers terrible customer service. The wrong size of my item was sent to me, when I called for an exchange, they said what I received was the size that had been ordered. I had an email order receipt showing clearly they were wrong. It didn’t matter that I had physical proof that they made a mistake, they were unwilling to refund the amount that I paid for shipping. I could exchange the items, but would’ve had to pay shipping all over again. stay away from this company, there are so many others out there that have better service.

They sent me a card after my 1st purchas. Hadn't ordered anything since Feb '22. In November they sent me a statement for $2 & charged me $30 as a late fee. I paid the $32 in December without an explanation where the $2 came from. I checked my balance today just to make sure and there was another two late fees. The supervisor only kept saying, "you had a balance!. I just hung the phone up!

I completed my exchange request and returned the item. The return was minus the shipping charges but no exchange is forthcoming. They claim to have no record of the exchange portion of the return.

I was told I would not be charged a return fee for exchanging an item for the same item just a different size. I saw on my credit card statement that I was charged a fee. I just got off the phone with their customer service. I was told there was a notation on my account from when I called to initiate the exchange, stating that I was made aware there would be a fee for the exchange and I agreed to it. I was lied to and I was robbed. Damn sure should have checked out the company reviews BEFORE I did business with them. DO NOT do business with this company.

Ordered 2 t-shirts and received 1 but the other was back-ordered and then cancelled by KingSize. Was given a code to order something else within 4 days but when I tried to use the code I was told it can only be applied to full price items. Everything on the site is on sale, so it is impossible to use. Called ordering sales people and spent 15 minutes explaining how code isn't working. I had to give him the order # 3 times before he was able to help us. Maybe he was distracted by his children we could hear in the background. Anything we would have saved with the code was less than the shipping they charged us for a replacement shirt that they were "so sorry" they could not send us.

Ordered a fleece lined jacket but got a lightweight one.(Cheaper value) My husband decided to keep it because weather was not cold. My invoice reflects lightweight but jacket came with 2 labels. Botton one was exactly the jacket I ordered then lightweight jacket label slapped on top. Wrong jacket even had a label tag saying fleece lined(not). I sent photos of double label and fleece lined tag, called customer service, messenger, chat. I proposed a simple price adjustment. No dice. All they say is "RETURN!" which online reviews say is not that effective either. Also contacted corporate office-no response. I never heard of a company where customer service cannot really help.