Kandy H.
Beware buying from this company
Beware buying from this company. They have received the last of my money, never again. I placed an order with them and when I received the email my order had shipped, I started tracking it. After 10 days the shipment was still showing that it was in Indianapolis at FedEx. I contacted FedEx who launched a search for this shipment. Within 3 days FedEx sent an email confirming this shipment was lost and I should follow up with the shipper. I called Kingsize customer service and received the run around. The agent claimed there was absolutely nothing that could be done until 20 days had passed. I played their game waited the 20 days and called again. This time I was told, "you should have been sent a form where you certify that you did not receive this shipment, when we receive that back we will investigate and issue a refund. I asked the agent to track the package and see for himself that it still showed it was in Indianapolis. He put me on hold and when he came back said it looks like it's still in Indianapolis. After much back and forth he finally said he'd issue a refund. Imagine my surprise when I received said refund and it wasn't a full refund! I emailed them at this point was was told they don't do full refunds. WHAT you don't do a full refund for something a customer never received? Never again!