KingSizeReviews of kingsizedirect.com

First off I received the wrong size and wrong item and when I called to inquire about this I was rudely hung up on. Lastly they also wanted to charge me for the return. Save yourself the trouble and do not shop at this site. If I could I would give them a negative zero. HORRIBLE CUSTOMER SEVICE!!!!!!

I would give a 0 if I could. They sent the wrong size. Customer service no help. Do not send return address labels and expect me to pay for shipping for something they did wrong. As a senior total failure for returns.

FALSE ADVERTISING!! Wish I could give O stars. Wanted to buy 2 hoodies. Called the customer service phone number listed in the catalog, the agent tried to sell us at least 10 more items, tried to have us get their credit card, very high pressure to which i replied "no thank you, we just want the 2 hoodies please" 100 times. Finally at the end of the conversation that should have only taken a few minutes but took 15 with all the high pressure sales, the agent told me a higher price for the 2 hoodies. I explained that we'd just gotten the catalog and they were the sale prices. The agent said "they're (those prices) are not in my system." I asked to speak to someone who had them "in their system ", I was told those are the prices. We promptly hung up and purchased elsewhere. Guess what Kingsize?? Have you ever heard of Amazon, etc? You're not the only game in town .....smarten up! Shoppers check the BBB website, you'll see all the complaints on this company.

If you don’t pay for expedited shipping they take forever to process your order. They say seven to ten business days for delivery but that is only after they process your order so you can never know when you will get your order. I will never buy from them again, even if I have to pay more. Terrible customer service.

They have a passive membership for a "rebate" program that is free for 30 days and then 17 bucks a month. You sign up merely by not unchecking a box and when you call to complain or cancel, you have to call a third party to get anything done. A huge hassle. They use a different third party for their "credit card" as well so you never really get any help from KingSize themselves... they just take your money and overprice for what used to be affordable good. I'm done with them.

First, they never sent a tracking so I never knew when items were coming. Secondly, there products are expensive and low quality. Thirdly if you need to return an item you have to get a label printed and wait and wait and wait for a possible return of your money. Last but not least, they charge you an additional $1.99 for them to email you the return label and deduct a very large shipping cost from your monies to go back to your account. They haven't heard of the newer and more cost-effective scan codes to use. I will never ever shop there again in my life for my husband.

I paid $26 for expedited shipping to arrive in 2-3 business days. 4 days would have worked, but it didn’t arrive on the weekend but for 5 business days. And that was only a portion of the order. I called to ask them to refund the shipping and they said no. And I still don’t have the last item which will end up 10-12 business days for delivery.

I ordered a leather bomber jacket that cost over $300 dollars with taxes and shipping fees. I received an order that was not the jacket I ordered instead it was a colorful weird looking sweater!! So disappointed due 2 it was a gift 4 someone now I don't have a gift! Called the customer service line she was absolutely no help at all! Apologized several times with no real sympathy behind her voice kept pronouncing my last name wrong! Then had the nerve to tell me to go and send the package bac and reorder the jacket I purchased in the 1st place!! Not my mistake! Then she said 2 go bac online n re-order the jacket after a 7-14day refund period. Then wait again 4 the order. Asked for a discount and a nxt day delivery without a fee if I did that. She refused said it's ONLY $11.99! For as early as Nov 5th. Just all bad. I wouldn't order or recommend them ever!!