KingSizeReviews of kingsizedirect.com

I ordered a pajama set on November 21, 2024 and as of December 21, 2024 I still have not received it. When I contacted them three times and was told each time it was back in stock and preparing to ship. I ask to get a refund and cancel my order and was told I couldn’t. I had to wait until I received it then I could send it back for a refund. I will never order from kingsize direct again.

I ordered an E-gift certificate for a friend in June. Friend said it never showed up in his email. About 3 days later I got notified there was a “problem” and I needed to call; apparently gift certificate purchases need to be verified by phone? Nothing mentioned about this on the website. Certificate still didn’t show in friend’s email, so I called and asked for it to be re-sent; they said no. They did provide me with the number and pin, which I then provided to my friend. 6 months later, my order status on that still says “processing” Decided to give KS another try for a Christmas gift for same friend. Ordered 2 clothing items and 2 physical gift cards on Dec 16. Got concerned when the total was correct but GC’s didn’t show up on my order summary. Tried “Live help” option on website, which was converted to email and took more than 12 hours for a response. It said my order was on hold and I had to call. It was the friggin Gift Card verification thing again. Order was “released” / supposedly good to go on Dec 17. I asked if they’d upgrade to expedited shipping due to not initially notifying me there was a problem; service rep said no way and shamed me for not ordering sooner. Gift Cards now show up in my order summary but it’s Dec 20 and nothing has shipped. At this rate, if the order ever arrives, it might be Valentine’s Day. Ugh. Awful company.

I canceled my kingsize credit card because the customer service was Super HORRIBLE THREECTIMES I TRIED TO BUY A LESTHER PARKS JACKET AND THEY LIED ABOUT THE PRICE IT WAS JUST OVERPRICED I CANCELED MY CREDIT CARD TODAY I DONT RECOMMEND KINGSIZE TO ANYONE IM NEVER COMING BACK TO BUY HERE THEY NEVER LET ME BUY ANYTHING ..VERY DISAPPOINTED CUSTOMER 😞

Ordered items and shipped 12/9. Made it to my city and has been sitting at the fedex terminal for 3 days. King size Customer Service says its out for delivery. It's been out for delivery for 3 days. How big is Panama City? The Gentlemen told me there was nothing they can do and that no supervisor was available and if I wanted to know more, I can call back later. Will not be ordering from them again. Poor service and Poor training.

I paid a ridiculous amount of money to have these clothing items here when they promised they would be. They were NOT DELIVERED today as promised and when I called customer service to inquire, they informed me "the carrier can take another or MANY days to deliver".....CHECK AMAZON BEFORE YOU ORDER FROM THIS PLACE...they have the same stuff, and when they say they're going to deliver the package they do. I wasted $200 for hard core disappointment on CHRISTMAS Don't let this be you or your KID

After purchasing merchandise from FullBeauty's "KingSize" website, I was scammed into signing up for their Membership Rewards Program. To get the "free shipping" after my purchase, all I had to do is to enter my email address and "click to send". What I got was an email stating that I have to pay $1.99 for a 30-day trial period and then pay $16.95 every month after that. I don't even have an account with them. I called them immediately and cancelled this so-called SCAM membership. 12 hrs later, I get another email telling me they put my order on backorder and it won't be shipped out until the end of January 2025. I canceled this the entire order which was not easy to do. Looks like they have scammed many people lately. I'll be contacting the BBB and my State's Attorney General if I get any more hassles from KingSize. This is a terrible company and they should be out of business.

I would give no stars if I could. I ordered 4 shirts, over $100 worth, they sent the wrong items, returned those and never received the right order. I called and all they will do is i order the same order and they give me free shipping….. WHAT.

Complete scam. $18 monthly charge for nothing.