KingSizeReviews of kingsizedirect.com

It’s so terrible. Please don’t bother with this site unless you want to deal with cheap clothing, TERRIBLE customer service (I was hung up on by two different associates, lied to by at least four more, and they spent weeks telling me a different thing each time I called about a refund that FedEx lost in shipment.) They tell you they are helping you, notating the account, and say things like “call back after 9 am eastern” for an account specialists. There is no account specialist. There are no supervisors or managers, they just transfer you to someone else in the call center after leaving you on hold for an obscene amount of time The prices fluctuate daily, it’s like a scam honestly. I bought 8 velour tracksuits because I needed one size too and one size bottom and they won’t split the sets so I had to get two of four different sizes. Some of the different prices I paid for the same item over the course of three weeks were approximately $52, $79, $92, $105…ALL FOR THE SAME ITEM. it’s $135 right now. No matter how much you buy, you pay $30+ for shipping, which they will not refund if your shipment never arrives. On top of all that, the pants still don’t fit right, but I’m so frustrated and over KingSize that I’ll just take them to a tailor for alterations. Avoid this company! The customer service alone and their terrible call center is enough to stay away…but the price fluctuating daily, email spam, and overuse of coupons, promos, and rebates to create the illusion of a deal. It’s bad. It’s really bad.

I bought a BLACK pair of tennis shoes beginning of July. I received a blue pair. I called customer service, they apologized and sent me another pair. I returned the blue shoes about 10 days later I received the SAME BLUE SHOES. I called customer service and asked for a FULL refund. The refund of the shoe and the shipping refund. I should not pay for an item I did not request. It's been over 30 days, 5 calls later, and I still have not been refunded my shipping costs.

They are a scam site. Do not order from them. I ordered a jacket and went back to track shipping and they say I never ordered anything even though I have a email and charge on my bank account from them.

This company is horrible., charges outrageous shipping costs, and then charges you again if you’re unhappy with the purchase., be prepared to spend 30 minutes to an hour on hold, waiting to speak with someone that has broken English and difficult to understand. The quality of the shirts I purchased was horrible. Loose threads, crooked seam, and small smaller fit than normal.. then when you get that sale price email that justifies the $15-$20 shipping fee they charge expect the order to be labeled as back ordered after they charge your credit card., will never shop here again.

I would like to say first their clothing is great now the Bad for 2 years I have been trying to get kingsize men credit card and for over a year they seem to be discriminating against disabled People: they keep sending a letter saying they couldn’t read my credit score so I call all 3 credit agencies and they said it means I have no credit history and I know that I haven’t worked in 19 years and now I’m disabled for the last 15 years and on fixed income and government apartments so I have no credit histories!!!!!!!! And them and their bank refuse to approve me their credit card application and I told them they should I can afford to pay the credit card bill monthly but they refused!!!!!!! So this what I’m letting all of their customers know that they discriminate against disabled People!!!!!! If I get more money then I will order online or unless I find another Big and Tall company just like king size but million times better

Hi, I originally ordered clothing that didn’t fit, and I appreciated how easy the exchange process was. Unfortunately, the replacement order never arrived. I was given an estimated delivery date, but that date passed without any delivery or update. Because of the delay, I canceled the order.

Do not do business with this company. A few place to order they don't send you a confirmation number they act like they lose your order. Then they play around with the payment method claiming they haven't received payment from credit card. It's just a not very good company not legit I'm close to canceling my credit card with this transaction because these people just come up with excuses.

My wife purchased a pair of slippers for me in March of 2026, when they were on sale, for Father's Day. They were too small. When I contacted King Size about an exchange, they refused to do so stating that the return timeframe was 60 days. I pointed out that this was an exchange not a return and there wasn't a time limitation posted on exchanges. They didn't care. To top it off, the rep stated that they had a problem with the posted sizing in the first place. I believe that they just want to get rid of them and pass the problem onto the customer. The only reason this company, in my opinion, has a 1 star rating is that you can't give anything lower.