KingSizeReviews of kingsizedirect.com

The check out page has multiple pop ups making it difficult the finish to check out . I made a mistake and ended up ordering the same product multiple times. I contracted them immediately and they said they couldn't stop the order. BULLSHIT. BUYER BEWARE.

I am NEVER ordering from this company again. I made a LARGE order back in November with the black friday deal catalog. Replaced my husband's entire waredrobe. I get the confirmation email saying I will be notified when it ships and get a tracking number. A week goes by. Then 10 days. Then longer. No notification. I go to the site to see if there are any updates there. The order has disappeared from my order history. I call, obviously concerned, and am told that the order was DELIVERED "to my door" over a week ago. Fedex put my $400+ order outside the APARTMENT BUILDING door because I had not included my apartment number with my P.O. box number. My building is notorious for packages being stolen (hence the P.O. box). I get sent a link to an affidavit that I have to print off and mail back. As a result of the order being over $200 I have file a police report. After that whole run around, I get it sent. I don't hear anything back. I call again, get told they issued a refund. Which brings us to today. I recieved my ELECTRONIC GIFT CARD number and pin in the mail. No way I will be able to get everything I originally ordered so already irritated about that. I get home from picking up my daughter from school and we sit down to make an order of what we can. I then input the card information from the letter (which stated the card would have $438.00) and it reduces the amount of the order ($420 and change) by less than $39. Cue the THIRD customer service call for this issue. I reach a person, tell them as calmly as I can what my issue is, and the call disconnects (firmly believe I washung up on). Cue call number 4. I am royally pissed at this point. I reach the same person, and they tell me that SOMEHOW the card was already used on a different order. I told him that I didn't make a different order today and had only had the card information for about an hour. He apparently doesn't hear me. So I end up having to yell at him before he suggests cancelling the order. I immediately go back to the order I still had open, input the card info, put in the address for my dad's house so it will be shipped somewhere safe. Once the shipment arrives, I am DONE with this company.

The shirt quality is horrible! Long enough tshirts, but the necks look completely rung out already it's like I'm fat, but my head isn't the size of 2 bowling balls wide. It looks ridiculous that you can see all the way down to my man titties. Once my card is paid off I'm cancelling my account and never EVER ordering from them again.

Reading all of the reviews they are ALL CORRECT. Customer service is the WORST. Do not try and sign up for the rewards program. I did and they tell you AFTER you sign up that you get a credit towards your next purchase. Not a refund. I asked where does it state that BEFORE I sign up. She tried showing me a terms and conditions on the rewards site AFTER I sign up and pay. I told her the customer needs to be given that info before paying for the rewards account. Because from what I see all it says is, get your shipping free by signing up. Is it in the terms i agreed to or where? I signed up and paid for a rewards account with the understanding I would get my shipping charges refunded. Reps were extremely rude. One put me on hold in the middle of me talking. The next got upset with me and said I was saying she was incompetent. I told her I never said that once to her. She got mad for interrupting her. I stopped and let her speak and when she ok'd me to talk I was 10 seconds into my response she starts speaking over me. I told her, ma'am you are the one getting hostile and upset speaking over me. In the end she said she was going to escalate it because she did not know the answer. I told her that's no problem sometimes we don't know or we aren't given that info and it's fine but to get upset at the customer because of it is crazy. I should be the upset one with all the issues I was having but the agent was real aggitated with me.

tried an order, didn't accept payment method and still charged me and held the charge for 72 hours. Dishonest business.

Worst company that I have dealt with! I ordered on November 21 it now December 28 and I have not received my full order! The company keeps charging my credit card for an order that I have not received! Please go out of business if this is the way that you are going to do business

Just a rude site. You are given a timer while shopping to Check out. Even if you sign up you cannot save items in your cart. Customer service is equally rude so I spend my money else where. Non- appreciative experience as a customer.

They take forever to ship. I ordered a pair of socks 8 days ago and my order is still under 'processing'.