Atellani LLCReviews of kinetrika.com

Response from Atellani LLCOct 17, 2021

Thank you Klant! We are so pleased to hear your praise for Square Wave and even happier that you are reaping the calming benefits of watching it spin and interacting with it for hours. Thank you for taking the time to leave a review as it really means a lot to us. kind regards, Amy

Response from Atellani LLCSep 6, 2021

Hi Laura, That is really cool that you love Ivan's work, we will be sure to pass along your compliments to him. It is so nice to hear from customers like you that are satisfied with their purchase and even more rewarding to know that you are reaping therapeutic benefits from it. Thank you for sharing your feedback with us! Best wishes, Amy

Response from Atellani LLCJul 10, 2021

Hi Dylan, I am glad you like Square Wave and that we were finally able to deliver a parcel. I am really sorry that you were not pleased with our Fedex shipping service and had to pay duties, but we can not control what other governments establish as payable duties. Here is what our website states: Please note that we take no responsibility over import taxes. Import taxes may vary from country to country, check your country's regulations before placing an order. To be fair, on the original order you input an incorrect zip code and we shipped you a new order free of charge. When you wrote to us saying that with this order Fedex was asking for documents in order for it to be released, I noted that they were simply requesting your personal information, and in order to expedite the release of your product due to the ample time difference, I suggested calling your local Fedex office as the fastest solution to getting your products released. I am sorry you felt that was deflecting my responsibility but it was not intended that way. Also, unbeknownst to me at that time my colleague had already monitored the second shipment and provided the documents that Fedex needed from us. When I suggested you call them, I was honestly only trying to resolve things as quickly as possible, so you could finally have your parcel delivered on time. It is not uncommon for countries to occasionally request documents or need more information in order to release a shipment, but I made my suggestion to call Fedex out of my experience and out of an honest solution to get your parcel released quickly. I hope you understand. kind regards, Amy

Response from Atellani LLCMar 19, 2021

Thank you Shaleah for sharing this spectacular review! I will be sure to pass your compliments to Tony. I am glad we were able to make it all happen in time for your birthday occasion. Best Wishes to you! Amy

Response from Atellani LLCFeb 28, 2021

Hi Anna, I am very sorry that this happened. If you did not get your parcel, please advise by writing an email to [email protected] Customer service and quality are priorities for us. I am puzzled as to how your email may not have been received. Please if you have not received your package and this has not been resolved, write to me at [email protected] and I will get your package to you asap. I look forward to hearing from you. Sincerely, Amy

Response from Atellani LLCMar 16, 2021

Thank you so much for this review! We do appreciate all of our customers and want you to have a good experience. We are so glad you are pleased with Square Wave. Kind regards, Amy