Eileen F.
Buyer Beware!!
I was not warned before placing the order that the items would be sent from Italy and a Customs Charge would be levied. I have had to pay £54.95. I was informed by Parcel Force that I could refuse the parcel which would then be sent back. Atellani told me they would not make a refund of £231.00 which I paid. ‘Buyer Beware’ the costumer protection we have in U K does not apply when dealing with foreign companies. I successfully returned an item to Stella Mc Cartney, Italy. All credit to them. A reputable company.
Response from Atellani LLCOct 25, 2023
Mrs Fowler, I am sorry you are upset, I did speak to you in an email about the duty taxes and let you know we are not sure what sometimes makes them get placed and we have no control over when duties are placed or not. I also let you know we will refund the purchase, I just have to have my team receive it back and let me know. I really am sorry that you are upset but you will get your money back. I do hope you have a great day and please feel free to reach out again for any further assistance. Kind Regards, Karen