Kinetic LabsReviews of kineticlabs.com

I presented an issue with a product I purchased, and one of the support team members, Carl, responded and aided me in a professional and timely manner. The issue was addressed accordingly.

Needed to cancel an order and add more items. Customer service was able to resolve my issue the same day, after business hours. Didn’t even have to cancel my order, just added the extra items and helped me avoid 2 separate shipping charges. Definitely will be ordering more from them in the future!

I ordered some switches, and although they were a bit pricier than other sellers, the quality is excellent, and the artwork for the bags are so cute! Three of my switches were defective, and I contacted customer service and they replaced them IMMEDIATELY. it was a great shopping experience, and I will definitely shop here again.

I've only made a couple of purchases from Kinetic Labs, and have had absolutely no issues with their products. I love every experience, all items are packaged well and you can tell KineticLabs cares about their products. In this instance, I had purchased the Moon V2 Linear Switches about a year ago. I love these switches, they have such a great typing feel and experience. Don't let me forget about the sound profile, stunning! For the past few months I've been running into the issue where I've had switches dying out on me. It had gotten to the point where I've ran out of spare switches to continue enjoying my keyboard. This is the first time I've contacted KineticLabs support. This was mainly a shot in the dark because I know I've had these switches for a little over a year and am unsure of the potential support they could provide aside from troubleshooting options. KineticLabs, Carl, had gotten back to me the next day. He did not hesitate to assist me, he was thrilled by my appreciation of the product even though I've been experiencing issues. He had provided me a pack of the Moon V2 switches for free. I had provided my initial order number and by the time I read his email, there was already a follow up email with the order being put through. Carl is the definition of "straight to the point" "I'm picking up what you're putting down." By the verbiage he uses when responding, you can easily tell that he genuinely cares and puts effort into ensuring even problems like this where I could have spent the money to order an extra bag of switches was addressed. Carl has locked in my Support for KineticLabs when buying Switches and other Accessories. Carl, you're the man!

Ordered a set of the sticky rice v2, when they arrived it appears I was sent the v1's. Emailed support and they were very apologetic and sent out the correct switches promptly at no extra cost.

Presently typing this review on the products purchased from Kinetic Labs. After many bad experiences shopping for deals on AE, I went with Kinetic Labs. I just wanted a good shopping experience and that is exactly what I got with Kinetic Labs. I had seen a lot of TikToks and YT Shorts showing off switches and keyboards, so decided to take the plunge and contact customer support with what I wanted and some reassurance that if I had any problems they would stand behind their products. That is exactly what I got. I then placed and order for a keyboard, switches, and keycaps. They were shipped out the same day I ordered them and came promptly across the country from NJ to CA. Everything worked as expected and only had to reset the board to get all the functions working properly. Sure I had to pay a bit more than AE, but the whole experience with Kinetic Labs has been smooth as silk and a genuine pleasure. Thank you, Kinetic Labs. Keep it up!!

I purchased a desk mat (Sunny Day), some Gateron Box Ink Black V2 switches, Krytox 205g0, and plate support tools during their Labor Day sale. Very good prices for the $8.40 desk mat and $9.80/18 Box Inks. Took about 9 days to get here with UPS standard. Arrived around 12 hours before estimate. Everything was packaged well. Inside the cardboard shipping box, the desk mat was inside a plastic drawstring bag. Mat is clean and has bold colors. Everything else was in these cute little Kinetic Labs bags, except for the Krytox (which was in a Kinetic Labs syringe in a clear bag). Got the exact amount of switches I ordered and no bent pins. They also threw in a bonus keyswitch fidget toy and panda sticker. Happy with my purchase, would order from this vendor again.

Frank, my support agent responded in a very timely manner and was extremely helpful in helping me with my request for a specific keycap on the switch fidget and with asking about my delivery date. My request was satisfied quickly and easily, with a photo to confirm everything and left kinetic labs with an extremely positive reputation in my eyes. Absolutely would recommend/buy again from kinetic labs in the future