Etsuko Y.
Misleading website
I ordered the R type Alpha Lipoic Acid Gummies. The label on the item I received differed from the one on the Kindnature website and nowhere on it does it specify that what I received was the R type. I gave the company an opportunity to address this issue by sending them a message 3 days ago via their website, I received no response. So of course I am an unhappy customer.
Response from KindnatureJul 21, 2026
Thank you for reaching out, and we sincerely apologize for the confusion and for missing your message. You received the correct R-type Alpha Lipoic Acid. We recently updated our labels, and some bottles still have the older design while we transition our inventory. Both labels contain the same R-type ALA formula. We understand this was confusing, especially when the label didn't match our website. We should have anticipated this and communicated better during the transition. Please email us at [email protected] with your order number, and we'll process a full refund right away. We appreciate your patience and the opportunity to make this right. Best regards, Kindnature Team




