Julie
The product is great, but it took long to ship
The product is great, but it took over 10 days to ship the order. I got concerned so I wrote an email to support, and it took a while to get a response. I felt like the window from purchase to shipping was too long, and it made me feel like I may have been either overlooked or scammed. Thankfully, the order did eventually ship, and I do enjoy the product.
Response from KindnatureSep 13, 2026
Julie, thank you for your honest feedback. We’re very sorry your order took over 10 days to ship and that our delayed response left you feeling overlooked. That isn’t the experience we want for our customers. We’re relieved your order arrived and glad you’re enjoying the product. We’re taking your feedback seriously as we work to improve our shipping communication and response times. —The Kindnature Team