Jason P.
X2 controler & tent issues taken care of by their awsome staff
It's October 28th now but I purchased a second tent with the July sale of the X2 & free 5x5. The light was damaged in transit, it never even made it to my house, and the tracking said it was being shipped back to sender due to being damaged in transit. I reached out to kind and told them to take a look at the tracking so they can see that it almost made it to me. They had another light sent out same day. When I got that light I opened the box plugged it in and saw that it worked. Unbeknownst to me I wasn't aware of the controller which makes the kind LED X2 what it really is ( totally customizable Spectrum & dimming, watt changing, sun rise & sun set, time to go on & time to go off, and auto dimming when (gets to hot) set to what temp to dim at. I actually tried that aspect last night by holding the thermometer probe in my hand until it reached 80° in which the controller started to wind down in watts. Once I let go of the probe and the temperature went below 80 the Watts increased backup. It's working as it should. So I said I bought this light in July and then when I went to buy the controller I could not find it ANYWHERE. I scoured the internet dropping comments on every video that I seen with the kind LED X2 and called kind multiple times. The website said out of stock and other websites said the controller was discontinued. So the light sat in the Box since July to October. About a week or two ago I got an email from them stating that they had received a returned controller unused. They said somebody bought an X Series light and the controller but the controller was only compatible with the X2 so it was returned. Since I had been dropping comments everywhere I guess somebody by the name of Luke in their marketing department gave my information to another employee Jamie and she reached out to me via email and said they had a controller and offered it to me at a 20% discount. My initial thought was I'm going to get a used controller or this is a scam. Low and behold I set up a phone appointment for the following day so I can ask her a bunch of questions like what's the history of the controller and how they obtained it and if it was used or faulty. I had a very nice conversation with her and ordered it over the phone and had the controller a few days later. It was brand new and still had the thin piece of plastic over the front. For all of those other unlucky people that need a controller, don't worry it's coming soon they said, I also heard its gonna be blutooth as well. So if you can be patient as I was you will be abel to order one when they are released.. That was the customer support I received for the light and I am now 100% satisfied. Also, prior to ordering the light and tent during the 4th of July sale I had bought a 5x5 gorilla tent around April that came with a few flaws such as Velcro straps being sewn on the inside of the tent making it very hard to assemble the tent by myself, also the following morning when I went to zip it up I noticed a quarter sized hole where the zipper began. They asked me to look at the side of the box and give them the batch #. Apparently they have two manufacturers. Needless to say they got back to me same day and apologized for the issues with the tent and had told me they had shipped me a whole new tent minus the frame poles. All in all their customer service is top notch and they will address any issue within reason. You can most definitely trust this company and they stand by their products 100%. Now I have my eyes set on getting a couple of their veg bars, I heard they are the shi*. How about a big round of applause to kind led for a very patient customer. Thank you kind LED! and whoever Luke is, please pass the message and thank him too. Jason P