Fay S.
In the beginning I really really…
In the beginning I really really enjoyed this subscription beauty box, but recently I must say that their customer service is lacking. I got behind this brand so much that I purchased an annual subscription in June. However, I was having trouble canceling my monthly subscription so I would have to go in monthly to cancel the monthly box. Finally in September I did contact them and asked them to help me because I was not able to do it in their dashboard, but it was already too late I was already charged for the monthly box. I contacted customer service and I asked them to please cancel the box and refund me the money for the monthly because I had an annual subscription because I would not like to receive two of the same boxes, so what they did was they canceled my annual subscription box for the month of September went ahead and charged me and sent me out the monthly subscription box! Rushed it out. I could tell it was rushed out because you get to have choices and they sent me to eyeshadows instead of one and another choice and it was haphazardly packed together so that they could keep my $30 instead of refunding me the money, so I have been in an ongoing battle with their customer service, and their great idea is that I should then re-box this one send it back to them at all the inconvenience to me so that they can then talk about refunding me the $30 for the monthly subscription and then send me out my annual subscription box which I think is absolutely ridiculous I don’t understand they’re thinking I don’t understand their customer service or lack there of and I have said so in numerous emails finally today I sent them my final email and I told them that I would just go ahead and pursue the refund from my banking institution and show them all of the emails between us. I will give them until tomorrow to contact me to be fair, but needless to say they have lost a customer for life after this annual subscription is over I will not return to them. It’s unfortunate because I was really behind the brand and the whole concept of them and what they stood for! Not now. From one very dissatisfied. Customer.