KinaandtamReviews of kinaandtam.com

I love this Brand so much!!! The Clothes but also their customer Service. The first time i ordered, a dress got stolen out of the Parcel when delivering. I was so sad. After contacting customer service and showing them proof, i got a replacement without additional cost. Very easily and fast. Since then i became a regular customer and own now 10+ pieces. Of course with so many purchases, there was a piece with problems. But after leaving a review, the shop reached out to me and send me a replacement without cost here as well. With one exception that got fixed, i had no problem with the quality of the clothes. They very comfortable without losing durability. Their size charts are also very accurate. Everything fits perfectly. I like that most of the clothes are made from 100% cotton or the major part is cotton. I work with a lot of Kids and they love my outfits with pieces from Kina and Tam, but also adults compliment me often. These clothes are very unique that you can’t get anywhere else. I recommend Kina and Tam to everyone who likes the style. Get yourself a piece!!

Great company! I accidentally placed an order and I emailed them and it was cancelled the next day. Feeling very grateful for their responsiveness and hopefully one day soon I will buy an item on purpose.

Outfit is very cute! Did not have to pay any extra duties or tariffs which was nice. I like the ethical aspect of the company.

They don’t have any return or exchange or refund policy . We ordered 2 shirts from their Instagram page . Since last 10 days we are trying to reach them for the size change through their WhatsApp number but unfortunately they are not giving any response not even they bother to read our messages . Please beware and be alert before shopping anything from this brand . They have zero reliability.

The clothes themselves are great but if you need a refund or want to exchange prepare to wait. I’ve been going back and forth with them over email for over a week now and I just want to return something. I understand this is a small brand so I feel bad for complaining. At the same time I am frustrated. It shouldn’t take this long to get in touch with you or to expect a response. As of 10/2 I’m still waiting to return my blouse.

I love the ethos of this company - just a few designs per year, ethically made - and they are so helpful and lovely! (Just seen some bad reviews that sound like they're talking about a different company, since this page isnt officially claimed then for the avoidance of doubt this is for kinaandtam .com) I've been seeing their designs on Instagram for a while but only just purchased for the first time myself. Ordered some trousers, checked the size chart super carefully cos of ordering overseas (the shipping is £6 from Australia to the UK though which I thought was hella reasonable!) Was gutted when they didn't fit, so I contacted them about an exchange. They were SO LOVELY, they checked everything really carefully and it turned out they'd written the wrong size that their model was wearing (causing me to size up unnecessarily) which they immediately fessed up to as well as re-writing their size chart to be clearer and sending me the new size at no extra charge - the fit is fantastic btw - I felt so listened to and valued as a customer, they were so sweet. Wishing them all the success and will support again when I can!

DO NOT BUY FROM THIS COMPANY!! WORST shipping experience ever as well as the quality of items. First off they took four days to ship out my dress and I’m almost positive it’s because it is dropshipped from China, many of the items can literally be found on AliExpress. Second, my package has been mysteriously getting “lost” via USPS. You would think that if you spend $109+ on a dress they would provide you with at least decent shipping, but they probably chose the cheapest/worst line possible which is funny because they guarantee 2-6 day shipping. I placed my order on July 7th and still haven’t received it, it’s the 19th, and I don’t even live far from their warehouse in NJ. Don’t even bother wirh customer service, they straight up tell you there’s nothing they can do. Lastly, the dress I purchased already has a review on the website (Raggedy Ann Dress) about how the quality feels like that of shein and is pooy made. The dress was $109 people. Do not buy from here it’s fast fashion marked up garbage.

I had some issues with the site due to my phone glitching and the Instagram employee helped me work through the issues to make my order, it was so nice and helped immensely. Later I received my clothes but after washing one according to instructions, it tore because I didn’t unbutton the neck section. I emailed Kinaandtam to tell them about it, hoping they’d change their instructions for future buyers, and they graciously sent me a replacement and said they’d adjust their instructions. I didn’t expect a replacement at all and the kindness blew me away. The quality and fabric is so luxurious and everything is so well made, Their customer service is amazing and everyone I spoke with was so friendly and understanding. I’m a long time fan of their designs that they share on Instagram and will continue to support them whenever my bank account allows! Totally worth every cent <3