KIM+ONOReviews of kimandono.com

This is more a warning to others, as Kim and Ono do not advise about this part: I ordered two ropes for my wife. Ropes are nice, but she didn't like the design. I have now initiated the return, and am being charged a £22 fee (!?) for the return, on top of £42 shipping. Had I known this in advance I would have not ordered from this company, and will most certainly not do it again.

I purchased a Kim+Ono kimono for my wife at a premium price. Within one week, the stitching holding one of the inner ties came loose. The inner ties were never used, so this was not caused by wear or misuse. I contacted Kim+Ono support and was told they do not cover “normal wear and tear.” Stitching failing within a week on a lightly worn, expensive garment is not normal wear and tear. It is poor construction. Within the following week, additional stitching in the inner lining unraveled. My wife only wears this kimono while relaxing at home. The most strain it experiences is laying on a couch. Kim+Ono ultimately stated there was nothing they would do, offering only 20% off a future purchase. Their solution to a garment actively falling apart was to encourage buying another one. The issues are clear: - Low-quality stitching - Rapid structural failure under minimal use - Customer support that dismisses legitimate defects I will never buy from Kim+Ono again. For the price, this level of quality and support is unacceptable.

I was so excited ! Í bought my robe on vacation in Chinatown in San Fransisco CA less than a year ago and it was so beautiful and comfortable unfortunately after one gentle wash the stitching around the arms has started coming apart . Went to chat trying to see if they would fix not wanting money back just wanting to see if they were able to fix it and after chatting a little bit I was asked for my card information and then a $50 charge a month not sure what for ? Definitely seems like a scam so I chose to post my experience instead . The robe is gorgeous and so comfortable. The reason for low score it’s sewn poorly and bad customer service . I wanted to buy for all the women in my life but unfortunately poorly sewn and not good quality . I’ve had a Victoria Secret robe for 20 years that’s still going strong and is my favorite .

Horrible customer service. I’ve emailed them twice and never received a response regarding my return status. Their return policy sucks and they charge you $60 for shipping if you return an item. Also, for the price point you’re paying, you’d expect real silk not cheap polyester. Really disappointed in this company.

I love my long wrap kimono. I have had it for about a year and recently ordered 2 more, one for my mother and one for my daughter. I'm considering the washable robe for myself soon. I did read a negative purchase about the color fading. I think it's important to follow the instructions for care. In my own experience, the old washers that aren't open inside used to ruin all my delicates even on gentle and cold setting. Maybe take your item someplace else to be cleaned if you happen to have an older model washer/dryer. I've had no uses and my robe has held up for a year. I wear it around the house. I've had it on cleaning and doing chores. But for the most part just lounging. It's been washed several times and still like new. 🙂

I ordered a Kimono for my daughter's birthday! It was very vibrant and beautiful! The pictures she took with the robe were amazing!

I did not receive my product, and never was issued a refund when trying to contact them about it. I had to dispute this with my CC company.

Compre el kimono de alto precio, pero recibi un kimono de poliester como si fuera comprado en el mercadillo. Es bonito pero no vale el precio.