KILOGEAR Reviews | Read Customer Reviews of kilogear.com

KILOGEAR Reviews | Read Customer Reviews of kilogear.com

KILOGEAR reviews

Showing 10 reviews with 1 star · Clear filters

Will
Aug 19, 2026
Nothing good to say as I have not…
Nothing good to say as I have not received the items I was charged for, and I've initiated the charge back process.
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Mary Staci F.
May 6, 2026
Cheap quality and no returns!
Cheap quality and no returns!
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Ryan
Apr 25, 2026
I have not received my order
I have not received my order. It was to arrive 5 days ago!
Response from KILOGEARApr 27, 2026
Hi Ryan, We’re really sorry to hear this. We totally understand how frustrating it is not to have your order when expected. You placed your order on the 14th and we gave it to the post on the 15th. We have no idea why the Canadian post took so long to deliver to you and we cannot control them either. Hopefully once you get into the gear and you love it, you'll update your review! We really thank you for your purchase and now you are part of the KILOGEAR Family!!
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C. B.
May 14, 2025
I was very disappointed by the service…
I was very disappointed by the service with this company and the product. One of the items ripped very soon after purchase and I was in touch with the company who said they would ship us a new one...it did not arrive after many months and many prompts. When it was finally sent, it was the wrong size so had to prompt them again. They then promised to bring the proper item to one of the conventions a year later and then they were not in attendance! They did not contact me or inform me. I stopped pursuing it out of frustration, but they did just spontaneously send me the new item, 7 months later. Ultimately, we got the items but lost interest in the product based on our experience.
Response from KILOGEARMay 14, 2025
Thank you for taking the time to share your experience — we genuinely regret the frustration and inconvenience you encountered. There’s no excuse for the delays, miscommunication, and mistakes you described. We clearly fell short multiple times, and we take full responsibility for that. This isn’t the level of service we strive to provide, and we understand how this experience impacted your view of both our brand and product. While we’re relieved the correct item finally reached you, we recognize that resolution came far too late and after too many missteps. Please know that we are making the internal changes to ensure situations like this are handled much better moving forward. Regardless of where things stand today, we do value your time, feedback, and past support.
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Karen J.
Jun 29, 2024
Thin material NO RETURNS
Thin material NO RETURNS. Waste of money - Support terrible THey cannot locate your order number, STAY AWAY!!!!
Response from KILOGEARJul 1, 2024
We are truly sorry to hear about your experience and want to address your concerns. Firstly, we apologize for any inconvenience caused by the fabric of the top you purchased. Our product is designed to be lightweight and breathable, offering UVA and UVB protection, and is favored by Olympic athletes and professionals. However, we understand that preferences vary, and we’re happy to offer an exchange for a heavier version of the garment if that suits your needs better. Regarding the issue of returns and locating your order number, we have made multiple attempts to reach out to you via email, phone, and text to resolve this matter. Unfortunately, we haven't been able to connect with you. We are committed to resolving this issue and ensuring your satisfaction. Please reach out to us directly [email protected] and provide a phone number where we can ring you on!
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Pauleen
Jun 9, 2023
TERRIBLE customer service
TERRIBLE customer service. Four emails over an eight week span and still no response. We left two separate emails and phone numbers, no contact. Products are great but will NOT recommend.
Response from KILOGEARSep 24, 2025
Hi Pauleen, we've tried to reach you! Can you share the proper contact information?
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Erin S.
Dec 10, 2022
Poor execution
I have ordered from this company twice. I love the concept of the brand. Unfortunately, I have had issues with my orders both times. One would expect that products ordered would be sent. Not the case. Unfortunately, the site is inaccurate, allows one to order items that are not available, yet does not address the issue unless repeatedly emailed regarding concerns on fulfillment of the order. I gave this company the benefit of the doubt and reordered, but I really regret this. Please be advised that if you order, you will need to follow up multiple times , patiently wait for a response that will not come because their server apparently recognizes their outgoing emails as spam…this is my honest experience. I am beyond frustrated and really believe that I need to warn others.
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Lalia P.
May 30, 2022
I ordered a weighted power shrug
I ordered a weighted power shrug, but it's just a cloth shrug. Chat doesn't work. There are no customer service numbers. Just an email.
Response from KILOGEARSep 24, 2025
Hi Lalia - all of our gear comes "unloaded" and you add the weights... We do this because once you purchase the weights, you don't need to repurchase weights! I sounds like when you placed the order, you didn't add weights to the cart. We'll send you an email on this!
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