Zoei
No support system at all! lots of technical issues
Extremely poor customer support. The content of the course on its own is ok overall. The problem is there are many technical bugs/ issues throughout the course, and especially once finished, when trying to create your own profile on KiloFit website. While this has been frustrating to deal with, the real problem was there is no one to turn to that is quick to response, supportive, problem solving and efficient. The only way to reach a representative is via email, and you can expect a response between 4 days to over a week. WORSE than that, as of my latest experience- NO response at all. I finished the course and was trying multiple times to create my own profile with no success. It wouldn't upload my photo. I've tried a few different photos, as well as opening the page on different browsers- and still failed. Once emailed them regarding this, I had to wait a week until they finally replied, only to say they checked their system and there was no issue. After approaching the seem to be only representative again, complaining about the issue and their lack of support and problem resolving, there hasn't been a response. It was 8 days ago. Now Im left disappointed and regretful for paying these crooks. Please don't make the same mistake I did. It's better to pay more for well known, larger school with a well rounded support system.
Response from Kilo Fit AcademyJan 20, 2020
Hello Zoei! We are sorry to hear that some of your questions remained unanswered. Thank you very much for reaching out! Some of our e-mails sometimes end up in the spam inbox, so please mind that the answer could have been there. The second e-mail with the solution to your issue was sent again to make sure you know how to deal with this certain difficulties you were having and we hope to avoid such misunderstandings in the future! We apologise for the late response and we are glad to have you with us.