Kiky FloristReviews of kikyflorist.com

Response from Kiky FloristSep 3, 2026

Dear Katie, We would like to address your review regarding your canceled order. Your Canopy Botanic Dish Garden purchase was canceled strictly because the destination address fell outside the functional service boundaries covered by our local partner florist network in that region. When an order cannot be serviced, our system immediately cancels the transaction and issues a complete reimbursement. The full refund of your order was completely finalized on our side upon cancellation, and the funds will reappear in your account balance in accordance with standard bank clearing windows. Best regards,

Response from Kiky FloristSep 3, 2026

Dear Mark, We would like to clarify the nature of fresh floral delivery regarding your order. While our online gallery showcases the intended design, the floral industry relies on daily fresh market cuts. When exact stems are unavailable locally, florists follow strict industry standards by substituting the closest matching blooms to maintain the overall style and value. Nevertheless, because the delivered flowers did not meet your expectations, we have issued a full refund to compensate for your inconvenience. This refund has been finalized on our side and will reappear in your account balance in accordance with standard bank clearing windows. Best regards,

Response from Kiky FloristSep 3, 2026

Dear Emily, 
 We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
 To help us find your account, please send a quick message to [email protected] including any of these details:
 The name on the order, The email address or phone number tied to the purchase, Your order ID number.
 Upon receiving these details, our support team will immediately trace your transaction and take action.
 Best regards,

Response from Kiky FloristAug 18, 2026

Dear Joseph, We would like to clear up the details regarding your Cheerful Horizon Bouquet order. This purchase was canceled solely due to coverage limits—there was no active local florist partner available to safely service that specific delivery area. Holding customer funds is never our policy. The transaction was immediately voided on our platform the moment the order was dropped, meaning your card was never permanently charged. Your bank will release the temporary authorization hold based on their standard processing schedule. Best regards,

Response from Kiky FloristSep 20, 2026

Dear Rhonda,
 We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
 To help us find your account, please send a quick message to [email protected] including any of these details:
 The name on the order, The email address or phone number tied to the purchase, Your order ID number.
 Upon receiving these details, our support team will immediately trace your transaction and take action.
 Best regards,

Response from Kiky FloristAug 18, 2026

Dear Riette, We would like to clarify what occurred with your Glow Sky Blooms - Standard order. This purchase had to be voided because local dispatch schedules for same-day delivery had already closed for the day. Our strict protocol when same-day fulfillment is no longer feasible is to void the transaction immediately. Since the order was dropped instantly, your card was never permanently charged, and our system released the payment hold right away. Your financial institution will clear the pending authorization following their standard clearing window. Best regards,

Response from Kiky FloristAug 18, 2026

Dear Gladys, Thank you for your feedback. Your custom floral order had to be canceled because the delivery address provided was located outside the active service boundaries of our local partner florist network. We never hold customer funds for unfulfilled deliveries. While your full reimbursement was issued immediately upon cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure complete clearance between banking systems. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards,

Response from Kiky FloristAug 18, 2026

Dear Pamela, We would like to clarify what occurred with your Endless Devotion Bouquet order. This purchase had to be voided because there was no local partner florist within the operational coverage radius of that delivery address available to handle the delivery safely. Our strict protocol when an order cannot be serviced is to cancel the transaction and release all payment authorizations right away. To eliminate any potential delay across banking networks, we executed an additional manual refund push through our payment gateway today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards,