They failed to deliver, period. The most important day of my wife's life and they dropped the ball. My order was to be delivered today for her birthday and they screwed it up even after calling me to confirm when the order was supposed to be there and where it was going. I will never forget their name and will tell everyone not to use their services.
Response from Kiky FloristSep 20, 2026
Dear Bryan,
We would like to clarify what occurred with your Briar Waltz Arrangement order.
When our network determines that an arrangement cannot proceed for delivery, our strict procedure is to cancel the order immediately rather than leave the status open. Your payment authorization was fully voided on our billing system at the exact moment of cancellation, meaning no funds were permanently captured or retained by our company.
Any temporary pre-authorization hold displayed on your banking statement will drop automatically according to your card issuer's standard release cycle.
Best regards,
PR
Pre
I think this company is a scam
I think this company is a scam, or run by degenerates, if it’s a real company.
After placing my order online, someone called me to go through the details and confirm the order, even pulled information for me from the funeral home…see my colleague had lost a baby, her first grandchild. After 12 minutes of over communication, this man wanted me to take a survey immediately without waiting for my order to be delivered successfully. I told him to send the link as I had to take an important call, he sent the link and insisted I stayed on the phone with him while I gave them a review, I declined and got off the phone.
I would have taken the survey immediately but I noticed the suggestions to review on were the order, refund or delivery service, so I paused on it.
While I was on the phone with my sister, this man called over 3 times and then proceeded to cancel my order. I called back immediately and he refused to give me a reason on the cancellation, then upon my insistence lied they do not service that funeral home anymore. I called out his lie because he had access to the funeral home earlier and gave me information I did NOT know about while bragging that was one of their partner funeral homes.
Then he said it was because I did not pick up my phone, I asked why I’d need to do that for a next day delivery that had already been finalized on the website and over a 12minute call. He then proceeded to tell me he cancelled my order because I did NOT GIVE THEM A REVIEW! For an order that was placed 3hrs ago for the next day and had not been delivered??
I called a different number in the website and was being passed around by people with the same accent so I’m guessing this is a family business or a family asylum, because they did not debunk his reason for canceling my order!
This business should be shut down if it’s real because they have NO business, servicing people who are dealing with grief. That is the most insane interaction or experience I have ever had!
Response from Kiky FloristSep 21, 2026
Dear Preboye,
We would like to clarify what occurred with your Spring Halo Bouquet order. Our representatives contact customers as a standard confirmation protocol to verify sensitive delivery logistics.
The feedback link mentioned during the call pertains solely to customer service interactions; our process actively invites customers to update their review post-delivery to provide completely transparent feedback on the floral arrangement itself.
The cancellation occurred strictly because our representative initially mapped the destination to a florist partner that was located too far away to safely service that funeral home. When it became clear that timely, safe delivery could not proceed, our system executed a cancellation the very same day.
Your payment authorization was fully voided immediately on our billing platform, meaning zero funds were captured or held by our company. Any temporary pre-authorization hold drops automatically per your bank’s standard release schedule.
Best regards,
BA
BAS
Absolutely terrible
Absolutely terrible. My buddies mom passed and I am in another state. Found this “florist” online. They stated they work with local florists and could “definitely” help. The day of delivery they emailed and said the local florist could not accommodate my floral arrangement. Yes, I received a refund, but now my buddy does not have flowers for his mother’s funeral and I have to call and tell him why. DO NOT USE THIS WEBSITE!!
Response from Kiky FloristSep 20, 2026
Dear BAS,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to [email protected] including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
KE
Kennedy
HORRIBLE COMPANY
I ordered flowers for my SIL for a funeral on her side of the family. The flowers were never delivered and they sent me an email the day after the funeral telling me my order was cancelled. The funeral is now obviously over and I didn't have an opportunity to order elsewhere. I cannot express my disgust with this company enough. Absolutely horrible. Customer Service did nothing to rectify the situation. Said they could refund my order. Well I would hope so when no flowers were ever delivered?? Simply terrible company and business model if they don’t even have the logistics figured out to fill orders.
Response from Kiky FloristSep 20, 2026
Dear Kennedy,
We understand the critical nature of sympathy tributes and would like to clarify what occurred with your Lively Tide Arrangement order. Whenever fulfillment is unfeasible, our strict operational procedure is to process a cancellation within a prompt timeframe specifically so customer schedules and funds are not held up unnecessarily.
Because this order could not proceed, the transaction was fully voided on our billing system immediately upon cancellation, and no funds were permanently captured by our company.
Any temporary pre-authorization hold will drop automatically in accordance with your card issuer's standard release cycle.
Best regards,
CO
Cora
No Flowers Delivered!!
I ordered flowers for a sister's birthday. Kiky Florist called the next day to confirm delivery instructions. They then asked me to write them a review BEFORE the delivery. I told them I'd wait until the flowers arrived to see their work. No flowers were ever delivered. Birthday surprise ruined.
Response from Kiky FloristSep 20, 2026
Dear Cora,
We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
To help us find your account, please send a quick message to [email protected] including any of these details:
The name on the order,
The email address or phone number tied to the purchase,
Your order ID number.
Upon receiving these details, our support team will immediately trace your transaction and take action.
Best regards,
JD
Jim D.
Not a Local Florist
They took the order and asked me to write a positive review before the flowers arrived.
The next day they cancelled the order and promised a refund.
They are not a local florist. They are a broker that takes orders then tries to fulfill them. STAY AWAY
Response from Kiky FloristSep 20, 2026
Dear James,
As a nationwide floral service partnering with local flower shops across the country, we coordinate with neighborhood florists to fulfill fresh arrangements locally.
When fulfillment for your Fresh Breeze Garden could not proceed, our protocol was to cancel the transaction right away so customer funds were never captured. Your payment was completely voided on our billing platform at the exact moment of cancellation, meaning no permanent charge was processed on our end. Review invitations are automated platform communications regarding checkout and support.
Any temporary pre-authorization hold will drop automatically per your bank's normal release cycle.
Best regards,
JG
Jackie G.
Ordered flowers for a friend
Ordered flowers for a friend. Paid $90. Waited all day for delivery. At 4:30 pm I received an email that the order was cancelled and I would get my refund in 5-10 BUSINESS DAYS. Absolute scam. Do NOT use this company!
Response from Kiky FloristSep 20, 2026
Dear Jackie,
We would like to clarify what occurred with your Breezy Shimmer Blooms order. The purchase had to be canceled because the delivery address provided had no active partner florist available within its functional coverage area to complete the handoff safely.
Holding customer funds is never our policy, nor do we run a fraudulent operation. While your full reimbursement was issued immediately at the time of cancellation, our team has manually re-pushed the refund transaction through our billing platform today to ensure there are no lingering processing holds between banking networks.
The referenced 5–10 business day timeframe is determined strictly by standard banking settlement schedules rather than any delay from our platform.
Best regards,
GT
GREG T.
They never delivered my order
They never delivered my order
Response from Kiky FloristSep 20, 2026
Dear Greg,
We would like to clarify what occurred with your Smile Bouquet order. This purchase had to be voided because there was no local flower shop available within the safe service radius of that delivery address to fulfill the order.
When an order cannot proceed, our protocol is to cancel the transaction right away and release all payment holds. To eliminate any lingering processing delays between financial institutions, we executed an additional manual refund push through our payment gateway today.
Your bank will post the returned credit in accordance with their standard posting schedule.
Best regards,
