Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist reviews

Showing 90 reviews with 1 star · Clear filters

Jillian L.
Sep 27, 2026
Disappointed
We received an email at 2:37am the day of delivery that they cancelled an order we’d put in a month prior. Pretty disappointing since theres basically no time to find a new place. Also odd you can’t put a review on google. We searched for the add review button and there is no option. Explains why they have a 4.8 rating.
Response from Kiky FloristOct 8, 2026
Dear Jillian, We want to address your review regarding the Garden Awakening Arrangement purchase. Holding customer funds is never our policy, and unfulfillable orders are promptly canceled and refunded on our billing platform. Although this refund was completely finalized on our side upon cancellation, we executed an additional manual refund push through our payment system today to eliminate any lingering communication delays between financial institutions. Your bank will post the returned credit in accordance with their standard posting schedule. Best regards, Kiky Florist Team
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Guiselt S.
Sep 26, 2026
They are unreliable
They are unreliable. After assuring me I would receive a corsage they were unable to deliver. Completely unprofessional because they sent me an email after my delivery was supposed to arrive. I would not recommend them at all.
Response from Kiky FloristOct 8, 2026
Dear Guiselt, We would like to clarify what occurred with your corsage order. The cancellation was processed because the recipient's delivery location was situated outside the active physical coverage zone of our local partner florist network, preventing safe fulfillment. When an order cannot proceed due to regional delivery constraints, our automated system cancels the transaction, dispatches a notification email, and releases customer funds right away. Holding customer money is never our policy. Your full reimbursement was successfully executed on our billing system at the exact moment of cancellation. Standard financial processing timelines govern how quickly your card issuer posts the credited balance back to your account statement. Best regards, Kiky Florist Team
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Erin S.
Sep 26, 2026
Awful!!
Awful!!! My order was cancelled the day of the funeral that I already felt terrible I could not be at. Do not use them!!!
Response from Kiky FloristOct 8, 2026
Dear Erin, Thank you for sharing your feedback. We recognize the importance of memorial services and would like to clarify what occurred with your Colorburst Merry Bouquet order. The purchase had to be canceled because our assigned local florist was overwhelmed with high operational volume and could not accept the arrangement. Rather than waiting until the scheduled delivery date, our team executed the cancellation two days in advance and released your full reimbursement immediately. We prioritize taking this prompt action specifically so your funds and schedule are freed up right away, allowing you adequate time to arrange an alternative with another provider. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Kiky Florist Team
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Angel C.
Sep 25, 2026
****PLEASE READ THIS BEFORE BUYING AT…
****PLEASE READ THIS BEFORE BUYING AT THIS STORE*** I am writing this review to warn others about the terrible service at Kiky Florist. I placed an order back in May (Order #KIK-HS97OA-973A), which the store canceled, informing me that the delivery could not be fulfilled. They promised a full refund, but it has been over four months, and I still have not received my money back. I have sent multiple emails requesting proof of the refund, but the support team has only provided generic, empty apologies without ever actually resolving the issue. Essentially, they have kept my money, provided no flowers, and failed to provide any documentation for the transaction reversal. Dealing with them has been a complete nightmare, and it feels like a total scam. I am now forced to explore legal actions to recover my funds. Do not purchase from this company.
Response from Kiky FloristOct 8, 2026
Dear Angel, Thank you for sharing your feedback regarding order #KIK-HS97OA-973A. We would like to clarify that your order for the Radiant Red Tulips had to be canceled because our local partner florist experienced a sudden stock shortage of fresh red tulips, which are the primary bloom of this design. Rather than delivering an inadequate substitute, our system canceled the order and released your full reimbursement immediately. As this transaction dates back to May, our billing platform confirmed the credit was issued at that time. If your financial institution has still not reflected these settled funds on your statement, we kindly request that you contact your card issuer to open a billing dispute with your bank, as that will allow them to trace and clear the funds directly through their network. Best regards, Kiky Florist Team
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CR
Sep 22, 2026
Canceled order; still no refund a month later.
This is not a florist, it is an order-forward service. Save your time and effort, and contact a brick-and-mortar florist in the city you need. Kiky canceled my order at the last minute (flowers for a funeral), presumably due to the actual local florist not being able to fulfill the order in time. I was notified that I would receive a payment reversal, but it is nearly a month later and there is no sign of it. I've contacted customer service and received a nice response, but there has not been any progress. I ended up beginning a dispute with my credit card company as I won't spend any further time continuing to monitor for this refund.
Response from Kiky FloristSep 27, 2026
Dear CR,  We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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N R.
Sep 19, 2026
Flowers were supposed to be delivered…
Flowers were supposed to be delivered on Friday the 18 of Sept for a Wake and Funeral, received an email the next day 19 Sept, that they could not able to fulfill and deliver the order. This was very disheartening for the family. The email stated that a refund was generated, but the family is without flowers for their loved one.
Response from Kiky FloristSep 25, 2026
Dear N Robinson,  We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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Rebecca G.
Sep 17, 2026
Absolutely not
Absolutely not! After placing an order on Monday for a sympathy arrangement that was to be delivered the same day, there was no communication that there was an issue or most importantly a phone call to make me aware! Funeral services pass and randomly I get an email the order has been cancelled 3 days later! Just don’t if you’re even considering it!!
Response from Kiky FloristSep 21, 2026
Dear Rebecca, We would like to address your review regarding the Summer Twilight Blooms order. Holding customer funds or leaving orders on hold is never our policy, especially for sensitive memorial services. In this case, our system processed an immediate cancellation and sent an automated cancellation notice to your email as soon as fulfillment could not proceed. Because the order was dropped promptly, the payment authorization was completely voided on our billing system on the spot, and no permanent charge was ever taken from your card. Your financial institution will clear the pending authorization hold following their standard clearing window. Best regards,
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C H.
Sep 16, 2026
Disappointment and no communication
Ordered flowers for my mother-in-law's birthday. No flowers, no notice until I sent a follow up at the end of the day. My mother-in-law got nothing and I got a tepid apology and promise of a refund. I will NEVER use again and recommend others avoid. UPDATE: They read my review and responded saying the order was placed after the cutoff for the local florist, so they immediately canceled the order. I placed the order early in the day and NEVER HEARD FROM THEM. I only knew the order was canceled because _I_ reached out. My review stands. DO NOT USE.
Response from Kiky FloristSep 20, 2026
Dear Chuck, We would like to clarify what occurred with your Fern Bloom Blooms order. This purchase had to be canceled because it was submitted past the operational cutoff time required by our local partner florist to execute a safe, same-day delivery. When same-day fulfillment is no longer feasible, our protocol is to cancel the order immediately rather than capture customer funds. Your payment authorization was fully voided on our billing system at the exact moment of cancellation, meaning no permanent charge was processed on our end. Any temporary pre-authorization hold will drop automatically in accordance with your bank's standard posting timeline. Best regards,
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