Kiky FloristReviews of kikyflorist.com

Response from Kiky FloristOct 8, 2026

Dear P.,
 We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
 To help us find your account, please send a quick message to [email protected] including any of these details:
 The name on the order, The email address or phone number tied to the purchase, Your order ID number.
 Upon receiving these details, our support team will immediately trace your transaction and take action.
 Best regards,

Response from Kiky FloristOct 8, 2026

Dear Jacquoline, We recognize the profound importance of memorial arrangements and would like to clarify what occurred with your Coastal Indigo Blooms order. When local fulfillment constraints prevent an arrangement from being completed, our automated platform immediately cancels the order, triggers a cancellation notice to the email provided, and releases customer funds right away. Holding customer payments is never our policy. Your full refund was successfully processed and released on our billing system at the exact moment of cancellation. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Kiky Florist Team

Response from Kiky FloristOct 8, 2026

Dear Adam, We want to address your review concerning your two purchases—the Beloved Passion Blooms and the Heartfelt Passionate Blooms. When local flower shops in our network are unable to fulfill arrangements to our standards, our strict protocol is to void the orders immediately rather than delay customer funds. Complete reimbursements for both orders were fully executed on our platform right upon cancellation, with zero delay from our side. Any remaining turnaround window is governed entirely by standard interbank clearing and your financial institution's posting cycles. Best regards, Kiky Florist Team

Response from Kiky FloristOct 6, 2026

Dear MJ,
 We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
 To help us find your account, please send a quick message to [email protected] including any of these details:
 The name on the order, The email address or phone number tied to the purchase, Your order ID number.
 Upon receiving these details, our support team will immediately trace your transaction and take action.
 Best regards,

Response from Kiky FloristOct 8, 2026

Dear Rhonda,
 We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
 To help us find your account, please send a quick message to [email protected] including any of these details:
 The name on the order, The email address or phone number tied to the purchase, Your order ID number.
 Upon receiving these details, our support team will immediately trace your transaction and take action.
 Best regards,

Response from Kiky FloristOct 8, 2026

Dear Jane, We want to address your review regarding the Steel Carrier Bouquet purchase. While we understand this was planned as a housewarming surprise, local fulfillment could not be completed, which prompted our platform to execute a cancellation. Holding customer balances is never our policy. Rather than capturing payment, our system immediately voided the charge on our payment gateway the moment the order was dropped, ensuring your card was never settled or permanently billed. Your financial institution will clear the temporary authorization hold from your statement based on their regular posting schedule. Best regards, Kiky Florist Team

Response from Kiky FloristOct 6, 2026

Dear Shan,
 We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.
 To help us find your account, please send a quick message to [email protected] including any of these details:
 The name on the order, The email address or phone number tied to the purchase, Your order ID number.
 Upon receiving these details, our support team will immediately trace your transaction and take action.
 Best regards,

Response from Kiky FloristOct 8, 2026

Dear Nicholas, We want to address your review regarding the Meadow Aura Blooms purchase. Because this specific bouquet relies exclusively on fresh light purple flowers to achieve its look, the order had to be canceled when the local flower shop experienced an unexpected stock shortage of that primary floral element. To protect design integrity, we cancel orders rather than sending inadequate replacements. Your full refund was processed on our end right upon cancellation, and to eliminate any potential delays or holds between financial institutions, we executed an additional manual refund push through our billing platform today. Your bank will post the returned credit in accordance with their standard posting schedule. Best regards, Kiky Florist Team