Kiky FloristReviews of kikyflorist.com

Buyer Beware. When I ordered flowers for my daughter's 40th birthday, the person on the phone was very nice and helpful, so I left a 5-star review. TOO SOON! First, Patrick led me to believe that they were local, and he even thanked me for using a local company. HE LIED. I ordered on a Monday for delivery on Friday. I asked for delivery by 10 am as my daughter was going out of town. It was supposed to be a surprise, but I did give my daughter a heads-up that something was coming. At 10:30, she called to say nothing had arrived. I called Patrick and found out that he is probably out of state. He made an excuse about a "Glitch" and said it should be there within a couple of hours. After much back-and-forth, the flowers were delivered by 11:30. I gave 2 stars because, yes, the flowers are very pretty. BUT the $ 7 balloon I paid extra for wasn't included. I called Patrick back, and he said he was under a "lot of stress" and forgot it. When he didn't offer to reimburse me, I brought it up, and his response was, " Well, it's only 7 dollars. Unfortunately, I couldn't change my original review, and when I tried to leave a Google review, I found out there isn't an actual store. There was nothing to review. So, Buyer Beware! I need to alter my rating AGAIN! Now you get a 1-star, and you can thank Patrick for it. He called and left me a scathing voicemail, reprimanding me for leaving a 2-star review and making excuses for why they stole $ 7 from me: "We didn't have the minor balloons in the morning, so we were focused on delivering your flowers; the priority was the flowers." He decided to gaslight me by saying they were delivered between 10 and 12, so I should be grateful, even though he had originally promised by 10 am. He admitted he was out of state, but said they USE a local florist, so that was MY misunderstanding. Which it was NOT! Then he had the nerve to ask me to give them more stars when he STILL has no intention of reimbursing me for the balloons. His message had an aggressive, make-wrong tone. So, whoever the flower shop in Brighton is that the flowers actually came from, they were beautiful, and if I knew who you are, I would write a good review for you, because the unkept promises and delivery snafu were NOT your fault. But he wouldn't say who the "local" florist is, so I cannot.

DO NOT BUY ANYTHING FROM THIS WEBSITE. THIS IS FRAUD THEY GOT ME FOR $70. ALL THEY SAY IS THEY CANT DELIVER IT AND NEVER REFUND YOU. TERRIBLE CUSTOMER SERVICE!

I ordered a plant for a funeral well over a week prior to the funeral. I was annoyed as I was led to believe they were local to the town of the funeral. I showed up and discovered no plant. I reached out to them asks they sent an apology letter that the order had been canceled. I thanked them for the apology but suggested they make it right by delivering a plant to the family on their dime. They just apologized again. Do NOT use Kiky florist. I should have googled them first. I don’t understand their lack of follow up to ensure THEIR order is fulfilled and delivered. Lame.

Horrible! I placed an order by phone, choosing Kiky because website appeared to be a florist local to the delivery address. The flowers were to be delivered the same day as ordered. The next day, I called Kiky to see why flowers were not delivered. Only then was I told they could not find a local florist so they cancelled my order WITHOUT NOTIFYING ME!! Now I have missed an important date and would never had known if I did not call. Avoid this business! It is a fraud.

Ordered flowers for a funeral reception, and "Joseph" assured me delivery in hours to a town close to Ossipee, NH. No delivery....no flowers. And when I tried calling the 1-800 number, I was listened to then call was hung up....I am only getting a busy tone now. Very disappointed and frustrating.

Very, very disappointed in that my order was unfulfilled. I was at the memorial only to find that the floral arrangement was not there. I was extremely confused, upset, and embarrassed. After leaving this event, I find that I had an email explaining that this order was unable to be filled. There was no further info except that a refund to my account had been initiated. I knew I should have stayed "local" yet was not sure I would be able to have it in a timely manner. Kiky advertised "same day delivery" for which I had actually given two day notice. I will not use Kiky for any further orders. There seems to be no reliability on those they depend on to uphold placed orders. Very distraught and embarrassed on behalf of my company. We will see how prompt my refund shows on my account. That could be another round of disappointment, which would not surprise me.

DO NOT USE. Ordered the flowers never showed up. Days after expected delivery I had to contact them to find out the order was canceled due to local florist not being able to fulfill. Still have not gotten a refund

I ordered an expensive arrangement for a family members funeral. I scheduled delivery for the day before to ensure it arrived. I received a confirmation from the florist of my order and they took my payment. I didn't receive any further contact of an issue. Imagine my surprise when I arrive to the viewing and my flowers aren't there! After the service I immediately email them and ask what happened to my order. I receive an email after this that my order has been canceled. Do not trust this company to provide you services for a loved one. Never again. I was told I would receive a refund but that hasn't happened yet. Very disheartening to take advantage of someone during their time of loss and not let them know so they could make other arrangements.