Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist Reviews | Read Customer Reviews of kikyflorist.com

Kiky Florist reviews

Showing 90 reviews with 1 star · Clear filters

Benjamin H.
Oct 15, 2026
No refund on cancelled order after 2 weeks
Ordered flowers from the UK to be delivered to my partner in the US. The order was cancelled almost immediately, likely due to being placed in the UK/an inaccessible address. Two weeks passed, without a refund - I contacted their help email address and was initially responded to, but 5 days passed after that with no real response or any money returned. Very disappointed to say the least. Safe to say I should have checked the reviews beforehand but I can understand why a 2.8 rating is appropriate. Would not recommend anyone use this company.
Response from Kiky FloristOct 18, 2026
Dear Benjamin, Thank you for sharing your feedback. We would like to clarify what occurred with your Fresh Breeze Garden order. This purchase had to be canceled because the recipient's delivery address was located outside the active functional coverage area of our local partner florist network. Holding customer funds is never our policy. Your full reimbursement was successfully processed and released on our billing system at the exact moment of cancellation, with zero delay from our side. Please allow standard financial processing timelines for your card issuer to reflect the credited balance on your statement. Best regards, Kiky Florist Team
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Renee B.
Oct 14, 2026
Please do not order from this company
Please do not order from this company. When you google local florists they come up but is not a florist. I ordered funeral flowers on 9/29 and they cancelled the order same day. It is 10/14 and still no refund. I call and they tell me it has been processed to give it a few more days.
Response from Kiky FloristOct 18, 2026
Dear Renee,  We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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Dennis
Oct 13, 2026
What a scam…DO NOT USE
What a scam! This lady took my order over the phone for a funeral plant, then they never delivered!! How embarrassing. No communication, til I emailed for a confirmation did they respond that the order was cancelled for some unknown reason. Called to speak with a rep and he had no clue. DO NOT USE THESE SCAMMERS.
Response from Kiky FloristOct 18, 2026
Dear Dennis, We want to address your review regarding the Grand Peace Lily purchase. Because our local partner flower shop lacked the healthy, dedicated plant stock required to complete this arrangement properly, the order had to be voided rather than sending an inadequate substitute. When essential stock is unavailable, our strict protocol is to cancel the order immediately and release all payment authorizations right away. To eliminate any potential delay or hold between financial institutions, we executed an additional manual refund push through our billing software today. Your financial institution will post the returned credit in accordance with their standard posting schedule. Best regards, Kiky Florist Team
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B C.
Oct 13, 2026
They took my money. ITS A SCAM
They took my money They never delivered.
Response from Kiky FloristOct 17, 2026
Dear BC,  We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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weird I.
Oct 12, 2026
Horrible- order canceled on delivery day
Horrible. I ordered flowers for my mother's 80th birthday. They informed me on THE DELIVERY DAY that they didn't have them available and just canceled my order. There were no suggestions or offers for other bouquets to be delivered. I live abroad so I couldn't easily go pick up something.
Response from Kiky FloristOct 17, 2026
Dear Customer,  We would like to review your account details and resolve this for you, but we cannot locate a matching record using only your profile name.  To help us find your account, please send a quick message to [email protected] including any of these details:  The name on the order, The email address or phone number tied to the purchase, Your order ID number.  Upon receiving these details, our support team will immediately trace your transaction and take action.  Best regards,
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Jenny J.
Oct 12, 2026
Ordered flowers for my mom’s birthday…
Ordered flowers for my mom’s birthday and they canceled them the next day
Response from Kiky FloristOct 18, 2026
Dear Jenny, We want to address your review regarding the Moonstone Halo Bouquet order. The cancellation took place strictly because there was no active local florist available within the operational service radius of that specific destination address to complete fulfillment safely. When an order cannot proceed due to geographic boundaries, our automated protocol immediately voids the purchase and returns all funds to your original payment method. The complete refund was finalized through our billing platform right upon cancellation. Any remaining turnaround window is governed entirely by your financial institution's standard posting schedule. Best regards, Kiky Florist Team
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Andrea K.
Oct 11, 2026
Initial contact appeared to show that…
Initial contact appeared to show that they were going to be a great vendor. The bouquet that was delivered was absolutely nothing like the one I selected. I emailed and never heard back. Very disappointed
Response from Kiky FloristOct 18, 2026
Dear Andrea, We want to address your review regarding your Meadow Poise Bouquet purchase. When an arrangement cannot be fulfilled by our local partner network, our policy is to cancel the transaction right away so customers are not left waiting. Our system automatically dispatches cancellation updates and returns 100% of the funds to the original payment method. The complete refund was finalized through our billing platform immediately upon cancellation, and no funds were retained by our company. Standard banking clearance schedules determine how quickly your financial institution posts the returned balance to your statement. Best regards, Kiky Florist Team
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Michelle P.
Oct 9, 2026
Don’t use this company if you want flowers sent.
I am extremely disappointed with this florist and would strongly encourage others to take their business elsewhere. I placed an order for $78, only to discover that the florist had canceled it without notifying me. I was never sent a cancellation notice or given the courtesy of a heads-up. I only found out when I called to ask about my order! To make matters worse, I am now being told that it will take 3–5 business days to get my $78 refunded. Because of their lack of communication, I am left without my order, out $78 while I wait for my money to be returned, and scrambling to find another florist. This was supposed to be a special occasion, and instead, it has turned into a frustrating and stressful experience. The lack of communication and consideration for customers is unacceptable. Save yourself the headache and take your business elsewhere. I would never use this florist again, and I strongly recommend that others think twice before placing an order with them. Customers deserve better service, honesty, and basic communication than what I received.
Response from Kiky FloristOct 18, 2026
Dear Michelle, We want to address your review regarding your Moonstone Halo Bouquet purchase. When an arrangement cannot be fulfilled up to our standards, our protocol is to cancel the transaction right away so customers are not left waiting. Our system automatically sends cancellation updates to the contact information entered at checkout and returns 100% of the funds to the original payment method. The full $77.98 refund was finalized through our billing system immediately upon cancellation, with zero delay from our side. Standard financial processing windows determine when your card issuer reflects the credited balance back on your statement. Best regards, Kiky Florist Team
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