I requested cancellation of the account via chat and email. They just keep trying to discount and ignore me. I told them I was going to call my bank and the FTC about fraud and they're still playing games.
Response from KickstaJan 9, 2024
Hi Veronica,
Thank you for taking the time to share your feedback about Kicksta. We sincerely apologize for any inconvenience you've experienced and are genuinely sorry to hear that you feel your cancellation request was not addressed promptly.
We want to assure you that your concerns are of utmost importance to us. Please know that your account will automatically canceled on the 12th. Rest assured, no further charges will be deducted from your account.
We genuinely appreciate you giving our service a try, and we regret any frustration this may have caused. Your feedback is invaluable, and it will be instrumental in helping us improve our processes and better serve our customers in the future.
If there's anything else we can do to assist you or if you have additional feedback, please don't hesitate to reach out to our customer support team. We are committed to making things right and ensuring your experience with Kicksta is as positive as possible.
Thank you again for bringing this to our attention, and we appreciate your understanding.
Best regards,
Kicksta Team
AD
Ashley D.
Marifi and Ralph have been great with…
Marifi and Ralph have been great with helping me with an unexpected error. The issue was resolved in no time. I appreciate the professionalism and promptness!
TP
Travis P.
Great customer service immediate reply…
Great customer service immediate reply helped me out and hooked me up super happy with this service !!!! 5 stars for sure !! Ralph was awesome !!!
SK
Steven K.
Great support. Works well!
Finally a service for growth that you can easily understand how it actually works! It works very well for me. Of course you have to know your target audience first and then you will see the results. If you don’t know your target audience then of course you’ll get the wrong followers.
I also really like the support from Kicksta. They answer very fast and they’re always trying their best to actually help and solve a problem or answer your questions.
AW
Anonymous W.
Great customer service
Great customer service
Issues at the start and not much engagement and I applied for cancellation before my trial and they were helpful
KB
Kandyce B.
Terrible- you will not get real…
Terrible- you will not get real followers and they will not refund you.
Response from KickstaDec 23, 2023
Dear Kandyce,
We deeply regret the inconvenience you encountered with our service, as highlighted in your recent survey. We apologize for falling short of your expectations and appreciate your feedback. At Kicksta, we are committed to providing an organic method of gaining followers, emphasizing authenticity and engagement.
It's essential to acknowledge that external factors beyond our control, such as changes in social media algorithms and user behavior, can impact follower growth outcomes. We want to assure you that our team is actively adapting our strategies to navigate these challenges and enhance the overall effectiveness of our service.
We value your business, and your satisfaction is our utmost priority. We apologize for any frustration caused and are dedicated to addressing your concerns to improve your future experiences with Kicksta.
Sincerely,
Kicksta Team
MJ
Mark J.
Prompt and friendly service
Prompt and friendly service
CN
C N.
Zero Stars - Stay Away from this fraud
Zero Stars if it was possible and that would be to high.
The Promise - “Get Real Instagram Followers Using Our Powerful Growth Tool
No spam, no fake followers, no bots. Just pure organic growth powered by our cutting edge Artificial Intelligence technology.
What you get - 400 fake accounts or bots following you with zero follow backs from the targets you pick for them to target.
Red Flags - they require you Username and Password. Which they use to log in from cell phones in Serbia. These other logs in clearly only do one thing - follow the followers of ONE single target. Usually the largest target (the account with the largest number of followers) which dilutes the system.
Then when I complained I was told - “Our service uses the follow/unfollow method of growing your account so you need to be connected to the dashboard for us to provide you with the service.”
and -
“As I previously mentioned, the followers provided by the Wide Audience Targeting are a bit random, and changing to the Narrow Audience Targeting will fix this issue.
Other than performing follow and unfollow interactions, our platform also offers exposure to your account. As a result, you will appear more frequently in the "suggested" section to new users.
That being said, some of the accounts that you get exposed to, may be fake or inactive accounts. This is nothing to be concerned about, Instagram has these cleanups where they will remove any fake accounts from their system“
The recommendation to change to the Narrow Audience Targeting has a note when you attempt to do this that the guaranteed followers no longer applies.
Which means they promise followers, they promise No spam, but do not deliver no spam followers but then only deliver spam and the setting to prevent spam makes you lose the guaranteed followers each month.
They do not deliver on their promise.
This doesn’t even take into account the numbers of times they blamed me for there not being real followers in past chats.
I was told to NOT manually follow anyone
I was told to NOT manually unfollow anyone
I was told I should focus on posting high quality content and implying several times I was not posting quality content and that must be the reason for zero followers.
I was also told several time for the first 7 days that the account was in a cool down period.
7 days is the free trial. Weird how that works
They deliver nothing in the first 7 days - “the account is warming up”
They deliver spam follows- “the account is in a cool down, but should be firing up soon”
The log in and make my account follow the max amount allowed before getting stopped from following anymore accounts - but ZERO of those result in a follow back.
Dont waste your money.
You can follow accounts of your target list
You can interact with them and like their stuff that shows up on your feed
Save yourself the money and headache
Also save yourself from giving away your log in credentials and threatening the security of your account. Also that might be a violation of Instagram rules…
Response from KickstaDec 23, 2023
Dear Miriam,
We appreciate you taking the time to share your feedback about Kicksta's service, and we sincerely apologize for any inconvenience you may have experienced. Your satisfaction is our top priority, and we understand that our service did not meet your expectations.
We want to assure you that we take your concerns seriously, and we are actively revisiting your account to investigate the issues you've raised. While we strive to provide the best possible service, there are occasionally factors beyond our control that may impact the user experience.
We encourage you to reach out to our support team directly. By doing so, we can work together to understand the specific issues you faced and explore potential solutions.
Please accept our sincere apologies for any frustration or inconvenience you may have experienced. We value your feedback as it helps us improve our services and ensure a better experience for all our users.
Thank you for bringing this to our attention, and we look forward to the opportunity to resolve this matter for you.
Best regards,
Kicksta Team