KickstaReviews of kicksta.co

Response from KickstaApr 22, 2024

Dear Laura, Thanks for bringing this to our attention and do accept our apologies for the inconvenience this might have caused. This is not how Kicksta's doing business and we did our best to make things right by refunding the payment collected over the weekend. Although we understand that your trust in our company is at an all-time low, we would like to offer an entire month of our most advanced plan, completely free of charge, to make it up to you. Please reach out to our support so we can sort everything out. Best regards, Kicksta Team

Response from KickstaApr 12, 2024

Dear Alex, Thank you for your honest feedback about your experience with Kicksta. We're truly sorry to hear that our service did not meet your expectations and apologize for any concern caused. Please be assured that our service is designed to be safe and compliant, and we are committed to the highest standards of service. To better understand your situation and resolve any issues, could you please contact our support team or respond to our Information Request? We'll be more that happy to assist you and improve your experience. Best regards, Kicksta Team

Response from KickstaMar 31, 2024

Hi Kosho, Thank you for taking the time to share your experience with Kicksta, and we apologize if the quality of the service did not meet your expectations. We tried searching for your account to see what exactly happened with your growth but we weren't able to pull any data under this name. If you have time, please email us at [email protected] with your IG handle so we can look it up. Looking forward to hearing from you. Thanks! Kicksta Team

Response from KickstaMar 27, 2024

Dear Elia, Thank you for sharing your feedback with us. We're sorry to hear about your negative experience. Upon reviewing our records, we couldn't find any cancellation requests or communication from the email address associated with your subscription. We apologize if our service didn't meet your expectations. Unfortunately, without knowing your dissatisfaction, we were unable to address and improve your experience. We want to assure you that there is no need to involve third-party services like PayPal for subscription cancellations, as our customer support team is committed to responding to all inquiries within 24 hours. Could you please provide any other email correspondence you may have used to contact us? We're here to help and ensure your concerns are resolved promptly. Kindly, Kicksta Team

Response from KickstaMar 15, 2024

Dear Emma, Thank you for taking the time to share your feedback with us! We sincerely apologize for any confusion or inconvenience you might have experienced regarding the cancellation process. Our intention is to make this process as straightforward and efficient as possible, ideally requiring no more than 5 minutes to complete without unnecessary back-and-forth communication. The policy is designed to gather insights from users to aid in the continual improvement of our services. We place high importance on an easy cancellation process and take your concerns seriously, ensuring they are prioritized and addressed promptly. The purpose behind our cancellation process is to be immediately informed of any issues, allowing us to swiftly take action and rectify them. Rest assured, we are here to support you through this process and are keen to resolve any issues you've encountered as quickly as possible. Kindly, Kicksta Team

Response from KickstaFeb 11, 2024

Dear Jenna, Thank you for taking the time to share your feedback with us. We recognize how crucial an easy cancellation process is and we want to assure you that these issues are a top priority for us. Your subscription has been scheduled for cancelation but you're still free to use the remaining of your trial without any charges to your account. Should you have any more questions or need further assistance, our customer support team is here to help. Kindly, Kicksta Team