KicksownReviews of kicksown.com

I ordered a pair of Anta Kai 1 Dazzling Sun sneakers. The product itself is excellent and everything is fine. The real downside is the customer service!!! After the estimated delivery date had passed (about two weeks), the website still showed “ordered.” So I sent emails and asked questions on their website but never received a response. More than two weeks AFTER the estimated delivery date, I honestly thought I’d been scammed and that I’d never receive my package... I was so desperate that I even asked ChatGPT for help! And that’s when it told me about 17track. 17track is a site that lets you track where your package is. The site is updated once a day (unlike others...-_-) so it’s great when you’ve been waiting a WHOLE MONTH for a pair of €170 shoes! As a result, I waited two more weeks for my order to arrive at the pickup point. It was just a week before that when I finally received an email response from Kicksown telling me... to wait... Now I understand better why people said they “never” received their orders—in fact, their packages probably did arrive, but it’s IMPOSSIBLE for the customer to know! So the package was sent back to the sender... Please, Kicksown, SERIOUSLY review your customer service—it’s a disaster! So, if you’ve just ordered from this site, be sure to use 17track.

Ordered 2 different pairs of basketball shoes:Anta Kai and LiNing Wade 808 5, for my 14 yrs old twin boys. The shipment lasted 3 weeks, knowing one pair came from Chine, I find it fine. The total amount payed was 269€ (discount included). Anta Kai are stil as new ones but Wade got a hole about 3 cm big. Both pairs are worn ONLY indoors. So, I was offered a 20€ coupon discount for next purchase with explanation this is something that shoes may experience when they are worn? To last 3 and a half months??!!! This is insulting and disappointing. Will make sure that potential buyers in Croatia find out about the “quality” of bought shoes and how Kicksown treats their customers. Lara K.

I can't trust the information given about the delivery time. If my order is going to take two months, just tell me.

I rerget to say that I'm not happy at all with the service. I never received my order. According to the people of Kicksown my order was stuck in customs for more than 30 days. However I live in Greece and tracking link kept showing that my order was out for delivery in Budapest, Hungary. I begged for an explanation but I never got one and that made me suspect something else happened. I don't know what. Two stars because I got a refund in the end. I appreciate this but the rest of the experience was ultra negative.

Dårlig service. Lange svartider fra kundeservice. Ved returnering skal man selv betale, men bliver bedt om at sende det til kina, som koster ca. 600 kr. Og skoene koster 900 kr. Det giver ingen mening.

Doesn't care about customer P.S. If you strive to provide best service possible and committed to resolve any issues, then why you didn't even reply to my email?