KickgameReviews of kickgame.com

I ordered a pair of Asics trainers to then receive a hoodie. I was informed I need to return the hoodie which I did a couple days after receiving. This was returned on August 11th to which I have not received a reply since and am still without the product I wanted.

Very disappointed with my experience with KICK Game. I placed an order on 1st August (Order #533977), and I still haven’t received my order. I have already contacted customer service to request a refund, as the order has not been delivered. I was told that another department would get back to me, but it has now been several days and I still haven’t received my refund or any further update. The money has been taken from my account, yet I have neither received my purchase nor had my refund processed. The lack of communication has been extremely frustrating. I would appreciate this being resolved as soon as possible. Order #533977.

I ordered a essentials ss22 full black tracksuit from kick game while the initial process was fine and I received my product within 2 days, the zip lock bag that held my hoodie was already open and damage missing a zip lock this could be because it was a retuned item however as I’ve paid £270 for this surely they should check the condition of returned products, due to the bag being open it had allowed quite a bit of dust and white stuff to attach onto the hoodie . After reading some of these comments I have decided to send my tracksuit for a formal authenticity check as I’ve seen a few comments stating they received fake ones.

Bought two essentials hoodies. Both fake. Tried to reach out to customer service on every platform only to be ignored. DO NOT RECOMMEND !!!!!!!

Sold a pair of Jordan 4's in January 2025. Shipped them to KickGame using their label and they have been lost in transit. I emailed them pretty quick when I realised there was no movement on the package in order for them to contact DPD. No response received. I've then sent a further 3 emails over the course of 4 months and sent around 8 messages on IG. No response at all. Im currently owed £169 for the trainers that I sold and shipped and there is no way to get the funds or even a response from them. Its just an awful company to deal with when it comes to customer service.

Extremely Poor customer service! wont refund a return as sellotape was on outer box! never heard of anything so ridiculous........ now refusing to refund me the £150 I paid in good faith size was wrong so returned in same condition with original box and packaging there saying not following their return policy

BEWARE THESE PEOPLE ARE SCAMMERS!! Do NOT buy or sell to this establishment, the front end and marketing of these guys are great but the back end is dark and slimy!! I’ve sold to these guys 2 months ago and not 1 PENNY has touched my account. They said they’ll send my payment within 2 weeks and it’s been 2 months and they are actively ignoring my messages!!! Disgusting behaviour if you’re planing on selling , DO NOT and if you’re planning on buying DO NOT! You can see how they operate. Go to a competitor there’s so many at cheaper rates with better customer service!

DO NOT SELL OR BUY FROM HERE!!!! I sold to them 1 month ago and they still have not given my pay-out, they have been airing my emails, Instagram dms, and twitter messages!!! Horrible company, shitty customer service and they don't pay-out on time!!! Avoid at all costs, buy/sell from stockx rather than dealing with their bs. they still have not reached out for my payout!!!!