Mark
Charged for backordered item the day order was cancelled
Placed an order for items that were back ordered. 2 days before items were supposed to be in stock and shipped, I received an email saying items would be back ordered for 3 more weeks and I could cancel order if I wanted to. After 2 phone calls over 3 days, I finally got order canceled, only to find out 2 days later that the day I canceled my order, my account was charged for the canceled order. I was not supposed to be charged until the items were ready to ship but they charge me after I cancel my order. I will never buy from a business that uses Shopatron again. Edit: I tried to email my order number, but it was undeliverable. Did you give me a bogus email? Any way if you really want it it is 14455616 Edit #2: I would like to thank Sue for reaching out to me to explain what happened and going beyond what was needed to correct the situation. Please accept my apologies for not being more patient in the beginning. I really appreciate the effort she made to get in contact with me and discuss what happened. I would not hesitate to use Shopatron again. If you read this Sue, Thank you again!
Response from KIBOAug 15, 2016
Hello Mark, Our apologies for any inconvenience! Occasionally, back ordered items are further delayed by the manufacturer. Our policy does state the consumer should not be charged until the item ships. Due to the delay with the back order, and difficulty you had cancelling your order, we would like to investigate the issue further. Please email [email protected] with your order number. We appreciate your feedback and look forward to making system improvements to prevent this from happening again. Best Regards, Shopatron Customer Service



