KIAURA EyewearReviews of kiauraeyewear.com

Avoid — Poor Experience and No Delivery I ordered two pairs of Kiaura sunglasses on 2nd March and still haven’t received them. Since placing my order, I’ve contacted Bernadette at multiple times. I was eventually told that my order was out of stock. Last week, I provided alternative options as requested, but since then I’ve sent several follow-up emails asking for confirmation of shipping. On the rare occasions I do receive a response, I’m told they are still waiting for confirmation from the warehouse. At this stage, I’m unsure whether I will receive my order at all. This has been a very frustrating experience with poor communication and no clear resolution. Avoid at all costs — I would not recommend buying from Kiaura.

complete scam what they don't tell you is there are no returns if you dont like the glasses or they don't fit cheaply made products also

Order never arrived still awaiting refund ! Do not order they do not send.

Sent back glasses for an exchange… almost a month goes by. After I was told that MY ORDER WAS PROCESSED SUCCESSFULLY… I waited. Went on vacation, came home, NOTHING. I send them an email, and they tell me the order WAS NOT PROCESSED. Funny. The confirmation email suggested otherwise. So, now I will leave for another trip with no glasses. What if I never emailed them inquiring about my order that has just disappeared into the ether?!? They thank me for my patience and understanding? Neither of which I have for this nonsense. How about give me my money back? Offer me something? Nope they tell this won’t happen again… AGAIN?!? Lol. You try and support the “little guys” and you get screwed. Then after you get screwed, they thank you. Just buy Persol, Oakley, etc and AVOID this nightmare.

Awful customer service. Awful quality Sent this company atleast 10 emails now regarding return nothing back Do not buy these sunglasses Con artists

Really bad customer service. They didn't arrive after a month so I asked to cancel the order, then I suddenly received a shipping notification. I asked for a refund and now they are not replying to my email.

Almost a month and still have not received. Customer service is terrible. When or if the sunnies arrive it doesn't sound (from other honest reviews, not on their website) I won't be pleased. Stay away from this company guys.

I cannot speak to the quality of the sunglasses as I didn't end up keeping any of them, however Kiaura's service is abysmal. The sunglasses came quickly on March 17th, and I was excited because Kiaura purportedly have a "try before you buy" option where they allow you to try on 5 pairs, free of charge for a week. I requested a return label a couple days after I got them because I didn't vibe with the frames. They sent me a response, saying that they "are currently experiencing a technical issue with creating return labels" asking for my patience. I let them know that that's fine, but that my trial is up in a few days and if they could make sure not to charge me as my not being able to return their glasses within the allotted time isnt my fault. They responded: "The process for the TryNow orders is as follows: When a customer orders a TryNow order from us, they have 7 days to try them on, and when they want to return all the items, we need to process the payment to create the return label. Once we have the items back in our hands, we refund you the total amount for all items sent back to us. This is because it has happened in the past where customers provide us with return tracking information but they never send the package back. I hope you understand this process." So, "try before you buy" isn't really a thing, which is pretty frustrating. Especially when your card gets a $500 charge you weren't expecting. While I understand their concern, this is something that should be clearly stated. I sent the return once I got the label (which involved several more reminder emails on my end and a wait until the end of March) and I can see that Kiaura received it on April 3rd. I have since emailed them several times and my refund has *still* not been processed (as of writing this on April 19th). I highly advise avoiding dealing with this company as they are definitely not transparent and do not have appropriate or honest business practices.