KiafinanceReviews of kiafinance.com

Kia cars are good, but Kia Finance is bad and not trustworthy. I returned my leased kia car to the dealership in a pristine shape and got a new Kia Seltos 2025. The dealership did not comment on any damage. Two months later, I got an letter saying that I own tem additional $419 for excessive wear and tear. The report was not available, and I had to call them to get it. They emailed me a report of assumed wear with very low quality pictures. It is scam. Try financing through a bank. Avoid them at all costs

I got into a car accident in February, and it has been a nightmare working with Kia. They picked up the car without any notification to me or the insurance company. They nearly sold the car before my insurance could inspect it and have not been consistent with the information they provide me. I'm still working to get this paid off with the GAP insurance I purchased when I originally signed for the car.

Everything was good at first until I encountered temporary financial hardship. I had reached out to the customer service team multiple times and have not been satisfied at all. At first, I thought my payment date had been updated via the self service bot, thankfully I double checked and a representative told me it had not been (so the first red flag is the bot doesn't work, which I told them they needed to update because that's misinformation being provided) and then proceeded to tell me I couldn't because of the payment due date. After making the first payment, I reached out ahead of time AGAIN to have my payment date updated, if not skipped due to financial hardship. I have reached out to the customer service team MULTIPLE times and asked to speak with a higher up because of misinformation and lack of communication, in which nobody ever got back with me and I even had to go as far as contacting my dealership to speak with a higher up. After explaining the entire situation, it was the same thing, even though they were FULLY aware I had been reaching out multiple times and the lack of communication to get to me in a timely manner was a fault on their part, not mine. They lack accountability and authenticity, all they care about is money. If you finance your car I would not recommend financing with this company.

Nous souhaitons racheter notre véhicule Kia acquis il y a 3 ans en LOA. Impossible d'avoir quelqu'un au téléphone, personne ne rappelle ni ne répond aux mails. Je vais faire le siège du concessionnaire. Déplorable

❌ Expérience déplorable avec Kia ! ❌ Nous avons souscrit un contrat de LOA en 2022 chez KIA CHARLEVILLE, incluant un contrat d’entretien facturé 1 400 €. Résultat ? L’argent a été encaissé, mais aucun contrat n’a été activé. Nous avons contacté la concession ainsi que KIA FINANCE, mais à ce jour, aucune réponse. Ce n’est pas tout : nous avons constaté plusieurs pratiques douteuses et un traitement plus que discutable de notre dossier. Face à ces méthodes inacceptables, nous avons saisi UFC-Que Choisir et la DGCCRF. Une gestion inadmissible, à fuir absolument !

Der letzte Saftladen. Ich brauchje den KFZ Brief zum Ummelden in ein anderes Bundesland. Ich hatte dazu meinen Autoverkäufer angeschrieben der aber durch einen Lehrgang bedingt sich nicht selbst um das Anliegen kümmer konnte ujnd mich gebeten hatte dies selbst zu tun.Dazu hatte er mir auch die email Adresse der KIA Bank mitgeteilt. Am 14.10.24 schrieb ich eine email an KIA Bank das ich den Brief benötige und ich die Ablöse Summe erfahren möchte für das Auslösen des KFZ. Gestern den 22.10.24 auf der KFZ Zulassungsstelle Angerufen "KEIN BRIEF VOR ORT" Erst durch Anrufen in dem Chaosladen sagte mir der Service Mitarbeiter er schicke den Brief heute raus. Dadurch das ich aber am 24.10.24 einen Termin hatte musste ich alles umpolen und auf den 25.10.24 verlegen. Dann brauchte er noch einen Datenabgleich wegen des Datenschutzes meiner Frau. Wenn ich den Dreck schon höre könnte ich K..... Datenschutz der größte Müll was es gibt. Gottsei Dank war meine Frau Zuhause und man konnte es klären. Am selben Tag noch also der 22.10.24 kam dann eine mail das wegen "Erhöhten mailaufkommens" die mail erst heute angekommen ist. Leute dann Stellt Personal ein oder Schließt Euren Saftladen!! In dem mail stand auch noch dass Sie mir keinen Brief zusenden können sondern erst eine Vollmacht meiner Frau brauchen. Also solch De.....habe ich schon lange nicht mehr erlebt. Und zu guter Letzt für das Chaos und unkompetenz noch 20€ für die Zusendung des KFZ Briefes erwarten. Da fehlen einem die Worte. Leute bloß die Finger weg von der Santander Bank!!!!

• Title services on the website leads to a Page Does Not Exist error. • "Direct callback number" for title services sends you back to the top of an automated call tree • Internally, no one seems to know how to assist or even field very basic questions. This is the worst experience all around since DirectTV circa 2014. The difference is that it can impact tens of thousands of dollars instead of a few hundred.

Incompetence, Miscommunication, Bureaucracy Account#2023XXXX440112 I have been facing an incredibly distressing and frustrating situation involving Kia Finance, Liberty Mutual Insurance, and Progressive Insurance since June 10th. The ordeal has led to financial hardship, emotional distress, and a seemingly never-ending bureaucratic nightmare. Liberty Mutual has been attempting to initiate a claim to pay off my car loan, but Kia Finance has been refusing to allow them to start the claim and make the payment. This unreasonable refusal has forced me to continue making monthly payments on a vehicle that has been deemed a total loss and is no longer in my possession. This situation has caused significant financial stress and has made it increasingly difficult for me to manage my other expenses. To make matters worse, Kia Finance's customer service representatives, including their supervisors, are based in an overseas call center and have displayed a consistent lack of empathy, poor English skills, and an unacceptable level of rudeness. They have demonstrated a complete disregard for the concerns of American customers, leaving me feeling helpless and unvalued as a customer. The incompetence and inefficiency of Kia Finance's Total Loss Department have compounded my frustrations. Each time I submit a request for assistance, it takes them a week to respond, only to inform me that the documents were not accepted, forcing me to start the process all over again. This unacceptable and unnecessary bureaucracy has turned a simple task into a complicated, drawn-out ordeal, leaving me in a state of limbo with no clear resolution in sight. I am appalled by Kia Finance's unethical practices, which appear to be intentionally designed to make the claims process as difficult and time-consuming as possible. Their actions directly contradict the reasonable and efficient administrative dealings one would expect from an American company. In light of these ongoing issues, I am submitting this complaint to the Better Business Bureau in the hopes that they will intervene and address the appalling conduct of Kia Finance. I strongly believe that Kia Finance must be held accountable for their actions, and I implore the BBB to ensure that no other customers have to endure the nightmare I have experienced.