Kia Motors AmericaReviews of kia.com

I really need Kia Corporate to step in because this situation has become extremely difficult to manage. I own a 2022 EV6. The ICCU failed (a known issue) and the part was backordered for months. When the repair was finally done, the incorrect 12V battery was installed. Because of that, the car now won’t reliably start and has entered the no-start sleep mode issue. The vehicle was then damaged during a Kia-directed tow and is currently not drivable. My dealership (Matthews Kia Vestal) has been excellent. They already have a loaner assigned and ready for me. The problem is that I live in Oneonta, NY where there are **no Uber, Lyft, taxi, or rental car options**. I have no way to physically reach the dealership, and I have no PTO left to miss more work to figure this out myself. I am simply asking Kia Corporate to authorize **Emergency Mobility Assistance**, either: • Loaner delivery to my home, or • Passenger-included transport to the dealership This is a standard support pathway when a vehicle is not drivable and the customer has no access to transportation. I am not asking for anything unreasonable — I just need access to the loaner that is already waiting for me. Case #: 25178066 Please escalate this to a Regional Case Manager. Thank you.

Everyone in my household drives a Kia, including a 2024 Sportage that’s not even 2 years old — and already the headlights are deteriorating and peeling. This is NOT something that should happen to a vehicle this new. I brought it to the dealer and was told it’s not replaceable because it’s an “outside influence.” I then contacted Kia directly, opened a claim, and was told the service district manager (Nick Verna) would look into it. Nothing was done. This is a joke. Kia brags about their warranty, but when it comes time to actually honor it, all you get is the runaround. This isn’t the first warranty issue I’ve had, and every time it’s the same story: excuses and no coverage. I was considering staying with Kia after our leases were up, but now the decision is clear: never again. I would never recommend Kia to anyone. Their “industry-leading warranty” is nothing but false promises. Kia, you’ve lost my trust.

I’m sharing my experience with a 2023 Kia Sportage Hybrid that showed a P0420 code (Catalyst System Efficiency Below Threshold) at just 78,000 miles. I immediately visited the dealership, but the check engine light had turned off during inspection. I was told to return when it came back. By the time it did, the mileage had reached 89,000—and Kia refused to cover the $6,235.12 repair, citing the 80,000-mile warranty limit. The vehicle is registered under my wife’s name, but I’m the one who drives it daily, handles all service visits, and submitted the complaint myself. Kia’s response was simply that the warranty had expired, with no goodwill adjustment or technical review—even though the issue was first reported before the warranty limit. This is extremely disappointing. Catalytic converters in Toyota and Hyundai hybrids typically last well beyond 150,000 miles. Kia’s refusal to acknowledge this premature failure feels unfair and dismissive. If anyone else has faced similar issues, please share your experience. I’m currently escalating the matter to the Better Business Bureau and the Texas Attorney General.

Car drives okay at best.. everything is squeaky on the inside, it may look slightly nice but nothing actually is. A majority of everything on the 2025 k5 is plastic.. bumper rubbed a parking block and ripped half of my bumper off.. was just held on by a few tiny little clips. Just overall not happy with it. Especially for 35k I could’ve got a Toyota that’s a lot higher quality.. will never be buying a Kia again.

If I could leave a review on here it would be this: If I could put less than one star I would. They would hands down be a -5 star rating. I bought my 2020 Kia Telluride last year. I come to find out that it burns through oil. Upon further research I read countless stories of others having the same exact issue that is affecting me. The common denominator in all this is Kia’s response. They refuse to have any accountability it the shoddy vehicles they put out. I have been dealing with customer service for three days now and they are a joke. All they care about it the money they have and not about the quality they send out to consumers. Kia, do better. Where is our recall? Why must we fight for this? Do the right thing and have integrity. I guarantee you company handbook has a whole section on integrity, service, quality and ethics. Maybe you need to reread that.

If you are vehicle shopping, DO NOT buy a KIA! I am not one to speak out, and I had hoped Kia would step up and do the right thing. However, I have gotten no relief from Kia Customer Care (they have ghosted me) and Safford Kia of Fredericksburg has been horrible. Between having us put close to 3000 miles on our vehicle only to find that the oil consumption we were experiencing was “satisfactory for KIA” and would not be covered by their “wonderful” warranty, and then accusing me of removing the “seat belt mount prior to service” when they inspected my SEATBELT THAT PULLED OUT OF THE CAR FRAME AT THE BASE. (I’ve never heard of such a thing!) They were going to charge me to check the status of the other seatbelts in the vehicle. Although it is a 2018, our Sorento only has 76000 miles on it (after they made us put the extra 3000 miles on it to check the oil consumption issue). Has my family been riding around with faulty seatbelts this whole time? KIA doesn’t care. From my experience, they do not stand behind their product and do not care about their customer’s safety in their product. Just to top off the story, I approached the manager at the dealership and explained to him that I do not feel safe in this vehicle anymore. He quickly offered to make it right and offered us $4000 cash for it! OR, we could trade it in for a whopping $7500 and buy a brand new KIA! He then went on to explain that the newer vehicles are made SO much better than the older ones. And they have a GREAT WARRANTY! Been there, done that. No thank you. (Just another thing....we have also had to have the Fuel Pump replaced since it developed a crack in it. ) My advice to anyone looking for a new or used vehicle….do NOT buy a KIA.

Don’t buy a Kia , motor transmission, not reliable

I have never disliked a car as much as my 2024 Kia Niro Wind. There are simply too many complaints, but the drive is the big one. Some controls with the steering wheel make you feel like you're in a Waymo—you have little control. The dash is the silliess thing ever designed—look at video, you'll see. And it's only been eight months and there is a recall. I solemnly swear I will never buy Kia again.