Kia Motors AmericaReviews of kia.com

Good riddance, 2024 Kia Sorento! Never again. I bought my Sorento new in September 2024. Just 5,922 miles later, on October 23, 2025, a dashboard warning flashed: “Transmission system error! Check transmission fluid immediately.” The car took 5–7 seconds to shift gears, revving helplessly in between. That kicked off more than two months of dealer visits, 30+ days without the car and no diagnosis. They struggled for several weeks to replicate the issue until I drove with the shop foreman and reproduced it myself. I have 15 photos documenting every warning, the mileage and even the outside temperature. After all that time, no answers. The “repairs” were laughable. First, per Kia Techline, they removed an aftermarket security system the dealer had installed, but I hadn’t purchased, which they thought was interfering with the main computer. The problem returned the next morning. Next, they performed a transmission service—basically a fluid change. It fixed the symptom, not the cause. The fluid was low, but no one could explain why a car with fewer than 6,500 miles would be low on transmission fluid. The service manager admitted three things: they had no diagnosis; they could only perform repairs approved by Kia Techline; and the issue “was not unknown” to Kia. We discussed a Kia (not dealer) buyback and a lemon law claim—both long, uncertain processes. Meanwhile, I was stuck with a barely driven car I could no longer trust. Eventually, I sold it back to the dealer at market value with just 7,000 miles and yet remaining new car smell. I’m reasonable—things break—but when I make a large purchase, I depend on the seller to uphold its end of the bargain—in this case, the warranty—and not push the problem back onto me with the cheapest, easiest non fix possible. They knew there was a serious problem. They made it my problem, which I fixed at a significant cost. Ignoring a serious problem and “fixing” it by outlasting your customer is not way to run a business. Shame on you, Kia! I’m done with Kia for good. If you’re shopping for a car, do yourself a favor and look elsewhere.

I don’t recommend Kia because My sister bought a new sadan Kia before 2 year the ac stopped working and within 3 years the engine started burning the oil to the point that she had to replace the oil every 3 days. She was denied replacement or any kind of fix because her auto was from 2020 and the class action recall was from 2019. She went to the dealership and had to pay a larger amount of money for the dealership to replace the engine. Which this is absolutely wrong because she’s still paying that car and the car only has three years.

I had an engine replacement done at First Team Kia Suffolk Va. The dealership already had my vehicle for approximately three weeks for the repair. On the day I picked up my vehicle, I reported issues before even leaving the lot, including warning lights and a banging sound when going over bumps that were not present prior to service. I specifically asked for the vehicle to be inspected before I drove off. Despite this, I was released the vehicle. Shortly after leaving, I discovered serious safety issues including brake calipers that were not properly secured and a disconnected wheel speed sensor affecting ABS functionality. When I brought this back to their attention, I was told to return the vehicle. I was also informed that the technician who performed the work was no longer employed there. I scheduled two separate follow-up appointments with the service department, and both were not honored. I also consulted two independent repair shops, both of whom advised this was a major safety issue and that Kia should correct it at no cost due to the nature of the repair and systems involved. Ultimately, I had to pay out of pocket at another shop to correct the issues so the vehicle would be safe to drive. This involved critical braking and ABS systems and reflects a serious failure in workmanship and follow-through. Releasing an unsafe vehicle after a multi-week repair and failing to honor follow-up appointments is unacceptable. I cannot recommend this service department based on my experience. I've recently seen this is a typical experience for most Kia locations.

My experience with Kia USA and Kia Global has been nothing short of unacceptable. My 2019 Kia Optima EX suffered a complete transmission failure at just 82,000 miles—while I was actively driving, with zero warning. A catastrophic failure like this is not normal, and it raises serious concerns about the quality and durability of Kia’s powertrain. What’s worse is how Kia handled it. I contacted both Kia USA and Kia Global expecting at least a reasonable review of the situation or some level of goodwill support. Instead, I was met with a dismissive, one-line response: “we would not be able to assist with it.” That was it—no investigation, no accountability, no attempt to stand behind their product. A company’s true character shows when something goes wrong. In this case, Kia chose to do nothing. For a major mechanical failure that can cost thousands of dollars, their response was essentially to leave the customer on their own. If you’re considering buying a Kia, understand this: once you’re outside their narrow warranty window, don’t expect meaningful support—even in cases of sudden, serious failures. This experience has completely eroded my trust in the brand. I would strongly urge Kia to reconsider how they treat customers in situations like this, because right now, it reflects very poorly on their commitment to quality and customer care.

We've owned 2 Kia's. First in 2007 and second from 2016 purchased from this location. They burn oil like nobody's business. Warranty forever is a farce.

They claim that it is normal for a car to burn oil. When you try to make do on their sham of a warranty you get to play a dance between the dealer and the manufacturer and neither one will fix the problem.

I am beyond disappointed with Kia’s handling of this situation. We leased a brand-new Kia EV9, and within just 4 days and 256 miles, the vehicle completely died while we were driving on the freeway. The failure happened suddenly and created an extremely dangerous situation. My children were in the car, and we were fortunate that the outcome was not far worse. After an experience like that, I no longer feel safe or confident in Kia vehicles. The EV9 has now been sitting in the shop for 3 weeks, and we were recently told it may take up to 120 days to receive a replacement vehicle. Despite the seriousness of the breakdown and the fact that this was a leased vehicle we only had for 4 days, Kia has refused to offer any assistance with the monthly payment, even though we have been without use of the car for weeks through absolutely no fault of our own. What is most frustrating is the complete lack of effort to make this right for us as customers after such a serious safety issue. This was not a minor inconvenience — this was a brand-new leased vehicle failing on the freeway with our family inside, and yet there has been no urgency, no meaningful goodwill, and no support with the lease payments we are still expected to make. I expected far better customer care, accountability, and concern for customer safety from Kia.

If I could give a no star rating, I would. This website is absolutely unusable. Signing in is a truely impossible task. When you click "vehicle dashboard" it just gives you and endless spinning circle. Don't waste your time with this website. It doesn't work. And signing in is a nightmare.