Kia Motors AmericaReviews of kia.com

The hood of my mother's Kia Soul disengaged on the highway and smashed against her windshield. Kia has ignored EVERY email and voicemail I've left them over the past 5 months. They clearly don't even want to discuss the issue much less resolve it. This is by far the worst customer service I've ever experienced. Don't take the same mistake we did. Don't buy a Kia!!!!

Had a sportage less than 2 years old and remote key broke, Kia said weight of plastic batman key ring (25grams) has caused the key to break so not covering under warranty , spoke to customer services at Kia and Explained that key ring could not have possibly caused it and they basically said unlucky , were not covering it or willing to pay for it under goodwill, sold it now and got a Kuga and will never get another Kia, terrible customer service

I have had my Kia Sportage for 3.5 years now and it has had 3, what I consider major (but intermittent) problems. PROBLEMS ARE AS FOLLOWS: 1. Sometimes when I turn the ignition on (not while driving just at turn on) I can spin the steering wheel around like a top. There is Zero resistance when turning the steering wheel. 2 If I am are forced to drive the car with this problem you only have to turn the steering wheel a centimetre and you cross over into the next long or on oncoming car if you're on a 2 lane road. I am also unable to set the Cruise Control when the lihgt steering problem exists. I keep asking Kia what these 2 things have in common. No one at Kia can answer the question. 3. The cars Inhibitor switch keeps sticking. An NRMA patrol man told me to rock the car to release the inhibitor switch (stand on the drivers side door jam and jump up and down like an idiot). This has happened many times also. Kia after many months of talking to them finally replaced the entire steering wheel assembly, the inhibitor switch and the entire inhibitor switch wiring loom a little while ago. Alas over the space of the last week 5/12/15 to 12/12/15 all 3 problems have raised their ugly heads again. In the case of the zero resistance steering I had to drive my car from Berry to my home in Flinders (38kms) at 20kph. Kids on scooters were overtaking me. On the morning of Wednesday 9/12/15 I called Kia Technical in Sydney and related my problems once again to them. I informed the gent who I spoke to that 2 of the 3 problems could be LIFE threatening to not only me but also any other car, person or property I smashed into due to the cars problem. I really don't think Kia has taken any of the above possibilities onboard. On Thursday afternoon (having heard nothing from KIa in over a day I rang Kia (again). The gent was not there at the time of my call but did ring me back at 7pm that day. I again heard nothing from Kia on Friday 11/12/15. Customer service is poor to say the least. I got in my car this morning to go out early this morning 12/12/15 (6.30am) and couldn't start the car, so I jumped up and down to release the switch. After 4 attempts the car started (terrific eh?). Alas at that start the steering wheel again had zero resistance. I turned the car of and on several times before the fault rectified itself. I then tried to ring Kia technical in Sydney but of course it's the weekend here and no one was at the Kia office. I was able to leave a message but no one will listen to my message until Office hours on Monday 14/12/15. I am extremely frustrated with the car's ongoing life threatening problems and will be ringing Kia Australia's big boss S.K. Cho on Monday morning to inform him of my issues. I've been a nice guy to Kia for 3.5 years but even nice guys eventually lose patience and I have now joined the ranks of very impatient people.

I bought my Kia from Russ Darrow Kia. I told them what I could spend per month. They told me the higher payment would only last till I made 4 payments then I could refinance. Have made more than 4 payments now and have tried twice to refinance. I guess it is all just a bunch of lies. So since Kia does business with Russ Darrow they must take the walk of SHAME, SHAME SHAME!!!!!!!!!!!!!

Jeg købte for anden gang en Picanto i Januar denne Ca 2 år gamle Kia Picanto (reg nr. AR 85 462) hos Max Due i Køge, som havde kørt ca 23000 km, og havde overholdt de eftersyn, den havde endda fået et ekstra eftersyn ved de 23000 km, sikkert fordi den alligevel stod på værkstedet. Jeg er meget glad for Picantomodellen som svarer godt til det jeg har brug for. I Juli kører jeg en tur til Nord Italien, og da jeg kommer hjem vælger jeg fordi jeg fornemmer at den spilder Olie at kører forbi min mekanikker, til eftersyn selvom den på det tidspunkt kun havde kørt ca 32000 km. Altså kun 9000 km siden sidste eftersyn. Min mekanikker er ikke Kia mand men laver eftersynet og fylder lidt Gearolie på bilen, men siger at jeg skal kører forbi Kia, da garantien jo stadig skulle fungere. Men fordi jeg valgte at bruge min egen mekanikker først, påstår Kia efterfølgende at der er nogen der har været inde og ødelægge et dæksel på Gearkassen, og vil nu have minimum 7500 kr. For reparationen. Hvordan kan det passe, når Picantoen allerede var utæt for Gearolie før han nogensinde så den. Jeg vælger så ikke at have Kia til at reparerer min, men kører den tilbage til min egen mekanikker, der har lavet bil for mig de sidste 10 år. Hvad er det så for en garanti Kia udsteder. Den betinger at man kun bruger deres egne mekanikkere. Jeg er glad for bilen, men vil ikke anbefale andre at handle med Kia / Nelleman Nu har min egen mekanikker fået bilen, og han kan ganske rigtigt se at der har været pillet ved et dæksel oven på gearkassen. Det har endda været af og tætnet med noget flydende pakning. Jeg ved den tidligere ejer var et ældre ægtepar, og de har brugt Max Due som deres mekanikker. Så det er nok dem der missæren ligger. Fandme noget svineri. Der hvor min mekanikker køber sine reservedele, ligger de inde med 5 af den slags dæksler som er problemet med min Picanto. Altså er der ikke et sjældent problem.