Kia Motors AmericaReviews of kia.com

DO NOT PURCHASE A KIA! I’m a very upset and an irate customer at this point! I’ve been stranded 5 times due to engine issues with my vehicle and nothing is getting done other than resetting the computer and being sent on my way just to be back in a matter of 2 weeks for the same damn issue again! My check engine light comes on and keep my car from accelerating and stutters and this has happened 5 times within 5 months already. This is unacceptable and the service dept at my dealerships is being directed by your company on what to do and these lame ass “resolutions” and bandaids that are being done to my vehicle are ridiculous on your part as a company. I drive for a living and have been left having to use multiple days of my hard earned Vacation days because of my vehicle constantly being back in service. I will be contacting the news and going to social media shortly as well to share the horrible experience I’ve had with you KIA. My vehicle has always been kept up with and in great condition and I’m absolutely upset and disgusted by the service I’m receiving. I NEED MY ENGINE REPLACED, a real resolution as even the management team at the dealership that has my vehicle feels the same way after having it in multiple times for the same issue but you won’t approve it yet they’ve replaced over 40 engines already this month alone. I’m sick and tired of being given the run around I want a resolution and to be contacted very quickly. I’ve called your 1-800 number 7 times and never get to speak to anyone with your ridiculous wait times. My last call was a 49 minute wait and I’m currently on hold again and it’s now been 32 min and spoke to. Jeremy act an hour of waiting total and he was extremely rude and hung up on me! I want my issue to be resolved and I’m moving forward with formal complaints and like I mentioned I will be contacting the news and social media. I’ve been patient long enough and I’ve been without my vehicle for 2 weeks now again as it’s currently in the service dept again!!! I will not be satisfied until this issue is TRULY RESOLVED and at this point my engine replaced, I’m done with resets of computers and sensors being checked and the check engine light being turned off and sending me on my way. Again I drive for a living and this is not acceptable after months and months. THIS IS THE 5TH TIME AND YOU KIA REFUSE TO REPLACE MY ENGINE AND JUST HAVE THEM DRIVE MY CAR , PUT MILEAGE ON IT AND SAY SEND THE CUSTOMER ON THEIR WAY AGAIN. I EXPECT TO BE CONTACTED AND ISSUE RESOLVED!

I went to Kia Greenway East in ORLANDO. I have a vehicle that is less it's than 3 years old and the back seat fabric is fraying at the seam in two places and in the EXACT SAME PLACE as the other seat. This is the absolute worst dealership I have ever dealt with. Absolutely ZERO help. No one returns phone calls, even the sales manager!! I was denied a repair for $600 because there is a defect in the sticking of the seat.. Jennifer, the District warranty manager for the state of Florida, denied my small repair Josh, the service person I was assigned to never followed backup with me until I called him 3 and a 1/2 weeks later! I asked to speak to the owner of the dealership or the general manager and no one would give me his name. Instead they sent me to Jay who is the sales manager. He NEVER got back with me either. Nor did I ever hear from Geena, who is the service manager. After leaving numerous messages for these people to call me back, NO ONE bothered to Return any of my phone calls. I did contact the corporate office who only pushed me back to the local dealership.. I've been having this run around for over 6 weeks. I am absolutely disgusted with how I was treated And I hope they are all fired. Do not ever go to this dealership. They are incompetent, and they absolutely DON'T CARE0 about the customer. My issue is still unresolved! If I could have rated this a -100 for customer service I would have. Buyer beware! After experiencing their lack of care first hand, I will never purchase their stock or recommend them. I have been telling everyone to spread the word about Kia.

Hello, I had a kia sorento 2014 v6 that I tried to claim a recall on for the engine block, they turned me away claiming there was no recall, I have a lisp and spoke over the phone this was 2 years ago, since then I had to replace the engine, transmission, alternator, the ac is currently out and gas door no longer opens which in this car is a 2000$ fix I have to leave it open, I had several more issues, I just got rid of It this month finally after spending 9 grand on its repairs over 2 years, and owing 10k on it still, then it turned out there was a recall and I voided the warrantee and recall by having it replaced myself... I been screwed over by kia and will never buy them again, I just got a 2018 ford fusion

I have been a loyal customer with KIA Southside of Jacksonville. I have owned 5 different KIA's since 2003. I have even referred people to buy a KIA. I am having issues with my 2019 KIA Forte. The defroster and A/C are not working. I called the service department and was told they couldn't fit me in until a week later. I feel being a loyal customer for so many years should account for something but I was just a number and the girl didn't care about me or my issues. I am not referring people to KIA any longer and will take my business elsewhere. Not good customer service at all.

Arapahoe kia denver dealership After they replaced my ignition system, the remote key fob didn't work at all, so when I took it back. They said it was a battery problem and they changed the battery, but unlocking the car still doesn't work. Always take a picture before taking your car in. They left oil stains on my car seats, blamed it on me, and didn't vacuum at all. After showing them the picture of the seat before taking it in, they removed the oil stain from the seat. In addition, I always had to call them to get a status in my car. All around bad customer service.

Kia corporate are the worst!!!! Never reply, rude and dont care even when i have 3 Kias!!! They call me a valued customer but Wow they have no clue. Dont buy a Kia ever…..

Nie wieder KIA!!! Neues Auto gekauft,nach 6Monaten aufgeplatzte Frontscheibe,weil der Heizungsdraht an der Scheibe war. Leder aufgerissen, nach 5 Jahren keinen TÜV mehr bekommen weil Handbremse nicht mehr richtig zieht, wurde nicht auf Garantie übernommen weil man nicht exakt in dem Monat in dem das Auto zugelassen wurde beim Kundendienst war. Zulassung 25.11.2015 und Kundendienst mit 20.000 km in 01/2017!!! Leute ein Witz !!!

So, when I purchased by car from the Kia dealership, the finance manager told me that the $19K I would be financing would be at 6% interest, even though the advertised rate on their site is .9 to 2.9% and I was leaving a down payment of $11K. I balked. Well, they got it down to 4.5% and the finance manager said Kia corporate set the rates and it was out of his hands. I signed the papers even though I still wasn't happy with the %. The finance manager failed to charge my credit card before I left so legally/technically I could have said I already paid the down payment and all I would have had to do was show the signed papers. However, I'm not that kind of person. I did phone Kia Corporate Finance the very next day and spoke to 4 different Finance Supervisors at various times in the morning and they all told me the same story: The dealership sets the tiers and the interest rate on car loans. I phoned the dealership and the Finance Manager told me that whoever I was speaking with was wrong. Well, I went back and forth for a while between Corporate Finance and the Dealership, not getting a straight, verifiable answer from either party. I threatened to return the car. The finance manager again said it was Kia preventing them from lowering the rate. He finally got all of my credit scores from 3 reporting agencies (782) for all of them and was able to talk Kia into lowering the rate to 3.25% (weirdly on his report, it shows my credit score as 702 from TransUnion. I have no idea where he was getting his info). I still don't know who was being untruthful but I'll never buy another Kia product. If this is the way the company treats their customers, I would advise you to avoid them as well.